New Articles

  1. Do Lenel ILS MIFARE Readers read MIFARE Card Serial Number (CSN)?

    Created On: 10/06/2022 in Legacy Products OnGuard 6.3 and older
    Question Do Lenel ILS MIFARE Readers read MIFARE Card Serial Number (CSN)? Answer Lenel ILS MIFARE readers can read MIFARE CSN in addition to credentials encoded with the Lenel MIFARE Smart Card application. It should be noted that some ...

  2. Error when logging into Mobile Monitoring: No devices available in the Monitor Zone

    Created On: 10/06/2022 in Legacy Products OnGuard 6.3 and older
    Symptom Error: "No devices available in the Monitor zone." Displays when logging into Mobile Monitoring.   Resolution This will occur on version 7.0.932 and higher when using Mobile Monitoring. Upgrade Mobile Monitoring to ver...

  3. What is proper order to restart Mobile Monitoring Services?

    Created On: 10/06/2022 in Legacy Products OnGuard 6.3 and older
    Question What is proper order to restart Mobile Monitoring Services? Answer Stop the services in the following order: LS Mobile Monitoring Video Transcoder (on the LNVR) LS Linkage Service LS Application Service LS Mobile Monitoring ...

  4. How to disable Language Packs in OnGuard

    Created On: 10/06/2022 in Legacy Products OnGuard 6.3 and older
    Disable Language Packs in OnGuard versions 6.6.415 and higher Procedure Steps Starting in 6.6.415 the OnGuard language packs come with the installation. Language packs are installed depending on the computer Regional/Language. At this time the...

  5. Reader LED on 2220 IDRC Reader 2 flashes red / green / red / green on idle

    Created On: 10/06/2022 in Legacy Products OnGuard 6.3 and older
    Symptom The Reader LED on an LNL-2220 IDRC Reader 2 flashes red/green on idle.   This issue can occur after upgrading OnGuard and it is only seen on the Reader 2 port of the LNL-2220.   Prior to this happening, the LED on the reader is solid r...

  6. During the installation of Onguard 6.4.500 + HF2 on Windows 7 Dutch a message popup that the Group ''USERS'' is not existing.

    Created On: 10/06/2022 in Legacy Products OnGuard 6.3 and older
    Symptom During the installation of OnGuard 6.4.500 + HF2 on a Dutch Windows 7 workstation, a message appears that says the Group "USERS" does not exist. Resolution For Dutch, there is group called  "GEBRUIKERS," which is the Dutch tran...

  7. Communication Crashes with a C++ Runtime Error When Downloading Database to XPP

    Created On: 10/06/2022 in Legacy Products OnGuard 6.3 and older
    Symptom When downloading the database to the XPP (CT-30 locks), the Communication Server crashes. The following error message appears:   Microsoft Visual C++ Runtime Library   Runtime Error! Program C:\Program Files\OnGuard\Lnlcomsrvr.exe   T...

  8. IDVM Host gives ''SOAP Response cannot be decoded. raw response''

    Created On: 10/06/2022 in Legacy Products OnGuard 6.3 and older
    Symptom When you attempt to login to IDVM Host, you get a "SOAP Response cannot be decoded. raw response" error after being prompted for your username / password 3 times. Resolution There are other possible causes of this issue as the ...

  9. Endpoint error installing Front Desk on client

    Created On: 10/06/2022 in Legacy Products OnGuard 6.3 and older
    Symptom No Endpoint Listening at http:// locahost , even though FQDN is defined in the deploy files. This error shows when installing Front Desk on a client workstation.   Also, serviceModelClient.config.deploy is defined correctly, bu...

  10. Error in SQL Server Management Studio when trying to attach a database: Cannot show requested dialog

    Created On: 10/06/2022 in Legacy Products OnGuard 6.3 and older
    Symptom Error in SQL Server Management Studio when trying to attach a database: Cannot show requested dialog. Additional information: Parameter name: nColIndex Actual value was -1. (Microsoft.SqlServer.GridControl)   Resolution ...
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