Panels

Symptom The NGP panel attempts to report alarms to a central station, but cannot. An attempt is made, but the connection between the panel and receiver is never synchronized, causing the panel to try reporting the alarm repeatedly. Resoluti...

Symptom Edge readers that are communicating through a Communication Server running on a Windows 7 computer may not be online in Alarm Monitoring. Resolution To resolve the issue, User Account Control (UAC) must be disabled on the computer ru...

How to check the IC-RW controller firmware revision on a Nisca printer Procedure Steps Turn on the printer. Hold the [MENU] button until User Mode appears on the top line of the printer display. Push the [EXE] button until Push MENU Key ...

Question What port does the NGP panel use to communicate to a central station HSC-IP Receiver?  Answer Network port 443 Applies To OnGuard (All versions)  Additional Information ...

Enabling SCPDebug with ScpSIODebugFlags   Procedure Steps To enable SCPDebug with ScpSIODebugFlags:    Note:  You must launch Notepad as an Administrator and open the ACS.ini file with Notepad. Enable SCP Debug in the ACS.INI file on t...

Question What are NGP Pods? Answer The NGP physically has two parts: 1.   System on Module (“SOM”) board.    a.  This is the smaller board mounted above.    b.  It is the CPU of the NGP system. 2.Onboard I/O board.    a.  This is th...

Question What messages will show on the LNL-CK?  Answer Ready                         You will see this message if the LNL-CK is online and talking with the ISC.   System Offline             You will see this when the LNL-CK is offli...

Symptom The computer does not seem to detect the printer’s USB connection and the test page fails to print. If the computer you are configuring for a USB connection to the Magicard printer has at some time run another manufacturer’s printer (e....

Symptom An NGP panel is reporting POD Comm / Trouble messages on the Keypad status menu item. These messages continue to appear on the keypad and do not go away. The panel shows online in Alarm Monitoring with no sign of tampers or alarms rela...

Symptom The NGP panel gives you the event "Panel License Incorrect" in the main alarm monitoring window. Resolution The MAC address of the license file loaded on the panel is not Correct.  Replace the license with the correct MAC addr...