Panels

Symptom When arming an NGP area any door that is currently unlocked during a schedule will re-lock and return to a card reader mode. Resolution Expected behavior Applies To OnGuard 2010 Technology Update (6.4.500 TU)  Additiona...

Question How do I update the firmware on my Guardall PX, QX, RX panel?  Answer To update the firmware you need the latest AVR ISP MKII Kit, which is a USB controlled programmer manufactured by Atmel.  The Guardall Part Number for the kit...

Question Is Guardall GSR software needed when using OnGuard 6.4.500 with the Technology Update 1?  Answer No, you are able to configure Guardall panels directly using the LCD keypad connected to the panel and OnGuard 6.4.500 with the Tec...

Symptom When downloading the database to the PDA, you receive an "Invalid File" error. Resolution Make sure that in the names of the Locks (doors) do not contain periods or special characters. Remove all periods and special characters ...

Symptom When swiping a badge at an Edge Reader and obtaining an Access Granted, the strike relay does not fire.   If you manually send a Door Open Command, then the strike relay fires. Resolution Ensure that the door you are swiping...

Question How do I find the panel IP from the NGP keypad?   Answer Log into the keypad with user:  000000, 2482. If it does not show you the normal Welcome system message, and instead it shows something similar to "CommLost#14922", ...

Question Are modems supported when using Guardall PX, QX, RX panels with OnGuard?  Answer At this time modem support is not available. Applies To Guardall PX QX RX Control Panels and Accessories  Additional Information ...

Question How do I exit Engineer Mode on the Guardall PX QX RX LCD Keypad?  Answer To exit Engineering mode, select ‘05=Eng’ on the keypad, which will then return the Keypad to Time & Date display. Applies To Guardall PX QX RX Con...

Symptom I have a battery attached to my NGP panel and it does not appear to be charging properly. Resolution The NGP panel will only attempt to maintain the battery charge when the battery voltage is above 6 V. Once the battery drops t...

Symptom Blurry image or no contrast on the CAM-24Z704USB. Image might also have orange coloring. Resolution Load the Videology PZ viewer software, and then factory reset the camera. This should fix the image quality problems, allowing...