Panels

Question What are the NGP keypad banner messages? Answer At the NGP keypad,  'Enter ID' is displayed on the lower line of the LCD display.  On the upper line, there are 2 banner messages that alternate (cycled by the X function key on th...

Question How many NGP keypads (without readers) can be connected downstream from a NGP-2220 or NGP-3320? And how many NGP keypads (with readers) can be connected downstream from a NGP-2220 or NGP-3320? Answer Each panel has a downstream ...

Configuring Pass-Thru Format in VeriAdmin   Procedure Steps In VeriAdmin, go to the Unit parameter settings , and then select the Wiegand tab. Select the Pass-Thru format. Select Custom from the drop down. Enter the Total Bits . En...

Product Name NGP General Information The NGP Check for Battery checkbox enables or disables the NGP panel's use of the battery backup circuit. Unchecking this checkbox disables the panel's ability to use the backup battery. Applies To...

Question What are the differences between NGP LED modes and Mercury LED modes? Answer The NGP hardware platform is completely independent and separate from the Mercury platform. As a result, the reader LED patterns and behavior ...

Symptom Alarm events from Bosch GV2 and GV3 panels are delayed coming into OnGuard. Resolution There is a new setting in the Bosch GV2 and GV3 point index for "Alarm Abort".  This must be set to "NO" for OnGuard to receive the alarms w...

Symptom Ribbon type incorrect error: The printer ribbon installed in the printer does not match the ribbon selected in the printer setting. Resolution Enter the user mode on the printer and change the settings in the Ribbon Type sub...

Symptom Tango 2E printer prints the back of a badge on the second card after verifying that the badge design is correct. Resolution Select Start > Printers and Faxes , and then right click on the Magicard Rio/Tango 2e and select Pr...

Symptom Videology Camera shows black and white images with no color. Resolution In the PZViewer software, press Ctrl D then F7. This shows more setting options. Look at  the Monochrome and Negitive check boxes and make sure they are n...

Symptom Cycling power will not restore OnBoard device and you have a solid yellow and red led light on the I/O Module of the NGP main panel. Resolution Your NGP Main I/O board is bad  and has failed to start processing. Applies To...