Panels

Symptom "Disable Web Server" checkmark is missing on the LNL-2220 Configuration Web Page. Resolution In order to access the Configuration Web Page, DIP Switch 1 on the LNL-2220 must be in the ON position. If DIP Switch 1 is i...

Symptom "Day Contact Restore" alarms come into Alarm Monitoring on NGP panels Resolution This was found because the EOL configuration for the REX input was wired incorrectly. Refer to the NGP Hardware Installation Guide for mo...

Symptom NGP PANELS KEEP FLUCTUATING ON AND OFFLINE Resolution GO INTO THE ACS.INI FILE ON THE MACHINE RUNNING THE LS COMMUNICATION SERVER AND CHANGE THESE SETTINGS IN THE SERVICE SECTION CHANGE MAXPANELSPERTHREAD FROM 8 TO 1 [Service...

Symptom While trying to print from the Fargo HDP5000 Printer, the following error message appears:   Error 28 No Film . Resolution This error appears when either the ribbon cartridge or the HDP film cartridge is not instal...

Symptom After downgrading  LNL-2210, LNL-2220,  or LNL-3300 firmware from 1.173 to 1.143, the panel does not come online. Resolution If the panel does not come online after downgrading the firmware, take the following steps: &...

Question Is the Schlage PIM-400-485-SBB supported in OnGuard?   Answer The Schlage PIM-400-485-SBB is not supported in OnGuard. The Schlage PIM-400-485-RSI is supported in OnGuard.   Both devices look exactly...

How to change the keypad output mode on Schlage AD300/AD400 locks to 8-bit. Procedure Steps Connect the HHD/SUS to the AD-300/400 using the HHD USB cable. The connector on the AD-300/400 is on the bottom of the outside escutcheon (reader/keyp...

Question Why can't I import cardholder data using a Scanshell 1000N or 1000N-A?   Answer The ScanShell 1000N and ScanShell 1000N-A are not compatible with OnGuard applications. The 'N' in the model number indicates...

Symptom Alarms that are generated on the NGP panel are not transmitted to the HSC-IP Central Station receiver. Resolution Ensure that Port 443 is open and is not blocked (this may require contacting the IT department). If the port is c...

How to wire a L1 4G reader for enrollment over RS-232 instead of USB Procedure Steps 1. For RS-232 installations, a female DB9 connector should be used on the cable. 2. Connect RS232_TX (Violet wire - Pin 4 of 28) to the DB9 - Pin 2. 3. Conne...