Install / Upgrade

Symptom During a custom installation of OnGuard, where the Web Application Server is chosen as a component to install, the following error might appear: "Error 1606. Could not access network location \inetpub\wwwroot." Resolution To re...

Symptom An Oracle database and Arabic language pack are installed on the client and server workstations. All workstations have the appropriate Arabic fonts installed in Windows, and OnGuard text strings show correctly in Arabic. However, when t...

Problem Overview ACS.INI File Cannot be Edited by Administrator Group Member Detailed Description By default, the Admin account does not have permission to save the ACS.INI file in Windows . To work around this issue, add the Admin user to...

Problem Overview You Need to Run Database Setup and Form Translator as Administrator When UAC is On Detailed Description If you have UAC turned on in Windows  and you use NT authentication to connect in the application.config file for the ...

Symptom In an Enterprise installation of OnGuard, when running Database Setup during the upgrade of a region, you may encounter the following error message: "Database has run out of available ID's for MIC_TYPE=17." Resolution To resolve the...

How to upgrade OnGuard version 5.11.105 or older to version 6.3.249 with SQL Server 2008 Procedure Steps When upgrading an OnGuard system from version 5.11.105 or older to version 6.3.249 with SQL Server 2008, some special steps are needed to m...

How to back up the registry in Windows Procedure Steps Modifying the registry could cause irreversible damage to your Windows operating system. To back up the registry in Windows please follow instructions from Microsoft.com . Note: Backi...

Product Name File and Registry redirection information for 32-bit applications on 64-bit Windows systems. General Information File Redirection This ensures that there are separate folders for program and operating system files for 32...

Symptom When running Database Setup, typically during an upgrade of OnGuard, you may encounter one or more of the following error messages: "Cannot update identity column ID in table dbo.DEPT." "Cannot update identity column ID in table dbo.TIT...

Symptom When using the Universal Time Conversion Utility, the error message, "The persistence layer was unable to fulfill the request because it was unable to connect to the persistence store." occurs. Resolution To resolve the issue: 1) O...