Install / Upgrade

Question Does OnGuard encrypt passwords when logging into Client Applications?   Answer OnGuard encrypts the password at the client level, and then sends the encrypted information to the SQL Database.   Applies To OnGuar...

Question What folders should I exclude from anti-virus scanning on  my OnGuard machines? Answer On 32-bit Operating System: C:\ProgramData\Lenel C:\ProgramData\Lnl C:\ProgramData\Flexnet* C:\Program Files\OnGuard C:\Program Files\C...

Symptom When trying to sync your Login Driver, you see the message "The password you entered for the account's existing password is invalid",  even though you are sure the correct password was entered. Resolution Check the ACS.INI f...

Symptom On computers without Internet access, some OnGuard applications may take 45 seconds or more to launch. These applications include: - Database Setup - Universal Time Conversion Utility - Form Translator Resolution To resolve the issu...

Question I cannot find a shortcut to the Security Utility. Where is it located? Answer If the Security Utility is not found in the OnGuard program group in the Start Menu, launch it manually from the following location:   Program F...

Symptom When installing OnGuard, the installation hangs at the Crystal installation section. Resolution In Windows, open the Task Manager, and then select the Processes tab. Sort the Processes by Image Name. Find the processes named m...

Symptom During the portion of the OnGuard installation when the Crystal Reports runtime is installed, the installation of OnGuard may fail. No errors or messages are reported. On a Windows operating system, this issue may occur even if you are ...

Changing the default port for contacting the database in Database Setup or Application Server  Procedure Steps The default port for SQL Server is 1433, and this is what will be used when contacting the database in Database Setup or the Applic...

Symptom Database Setup fails with error This Sql Transaction has completed; it is no longer usable . Resolution The Lenel login in SQL does not have serveradmin rights. Grant serveradmin rights to the Lenel login, and then run Databa...

Symptom After an upgrade from OnGuard 2008 Plus (6.1.222) or earlier, non-English characters in List Builder items may appear garbled. This issue will occur on computers configured for Windows Regional Settings in a non-English language. Res...