Install / Upgrade

Symptom You may encounter the following error during the OnGuard installation: "Error 2738. Could not access VBScript run time for custom action." Resolution To resolve the issue you must register the VBScript run time. To do this: 1) Ensu...

 Symptom During the OnGuard installation, the Database Installation Utility is launched by the installer which creates the AccessControl database. To continue installation the username and password credentials for the 'sa' database user m...

How to install the image capture camera Procedure Steps In order to install the image capture camera, you need to obtain the camera driver from the Supplemental Materials media. From the Supplemental Materials media, navigate to Creden...

Symptom The following error message may be encountered when running Database Setup: "An error has occurred while establishing a connection to the server. When connecting to SQL Server 2005, this failure may be caused by the fact that under the ...

How to configure the ODBC connection for OnGuard Procedure Steps If you experience problems connecting to the OnGuard database, check the ODBC connection to be sure it is configured correctly. 1) On a 64 bit machine navigate to C:\Windows\SysW...

Symptom Cannot create File Buffer error Resolution The Cannot Create File Buffer error may be caused by the following conditions: - The computer does not meet the minimum system requirements to run OnGuard. Reinstall on another comput...

Symptom The following error message displays after starting System Administration, typing a user name and password, and then clicking [OK]: Could not add columns to table 'USER_ACCOUNT' This error may be followed by one or more additional data...

Question When should I run Form Translator? Answer There are two instances when Form Translator should be run: 1) During the initial installation of OnGuard if the installation site will be using browser-based applications. In this instance...

Symptom During installation of OnGuard, the Database Installation Utility window appears to create a new AccessControl database. However, the Database Installation Utility fails because the AccessControl database already exists. Resolution T...

How to synchronize the OnGuard password using the Login Driver Procedure Steps To synchronize the Lenel database login password, complete the following steps:    1) Open Services and stop the LS Login Driver service. 2) Run the Logi...