10/06/2022April Daniels
Symptom After launching the Universal Time Conversion utility on a computer running Windows Vista, you may encounter the following error message. Microsoft Visual C++ Runtime Library Runtime Error! Program: C:\Program Files\OnGuard\Lnl.OG.UT...
10/06/2022April Daniels
Symptom You might have issues performing the following tasks on a computer running Windows Vista or Windows Server 2008:
Inability to launch Login Driver as an application. Inability to change a password from within the Login Driver applic...
10/06/2022April Daniels
Question Why does the alarm monitoring map shows locked/unlocked icon for Mercury hardware whereas for NGP hardware does not? Answer The reader icon on your map can be configured to shows its hardware state using different icons. For Me...
10/06/2022April Daniels
Product Name
FIPS Key Generator General Information
The FIPS Key Generator utility on version 21 of the Supplemental Materials disc (which shipped with OnGuard 7.3) has been superseded by a new version available on the Lenel Partn...
10/06/2022
Symptom
There are two possible symptoms that may cause this error message to appear:
Bad response after GetDirectoryList () call, or
Login Driver is not running
Resolution
To resolve...
10/06/2022
Symptom
There are two possible causes that can create this error message to appear when trying to access the OnGuard WATCH web page:
The port number ( 8080 ) is missing in the URL The LS Web Service (nginx) is not...
10/06/2022
Symptom
This error message indicates that the OnGuard license file does not have the Open Access "OnGuard WATCH" feature set to true .
Resolution
Request an updated OnGuard license file.
...
10/06/2022
Symptom
This issue occurs if the LS Web Service (nginx) is not running.
Resolution
Start or restart the LS Web Service.
In the Task Manager list of processes, two nginx processes (with the g...
10/06/2022April Daniels
Problem Overview Basic Import utility presents an error when running in OnGuard 7.3 Detailed Description The following error occurred. Error inserting record! [The INSERT INTO statement contains the following unknown field name ‘SEGME...
10/06/2022April Daniels
How to search all user guides Procedure Steps The following procedures demonstrate how to search the entire set of OnGuard PDF files at once. This can help save time when you are unsure which user guides to search in. There are different proced...