Thick Client Applications

Symptom When attempting to download firmware to an access panel in Alarm Monitoring, on a computer with VLC media player installed, the firmware download may not work. Resolution This issue can be resolved by uninstalling VLC media player. A...

Symptom On an OnGuard client computer, in the Scheduler screen in System Administration, the service status of the Linkage Server may not be properly detected. For example, it may display as Not running when it is actually running, or vice versa...

Enable/Disable "Reset now" button in Global APB Procedure Steps The "Reset Now" button for Global APB can be restricted as follows: - From OnGuard System Administration menu bar:   - Select Administration----> Users   - Select System ...

Symptom Custom fields on OnGuard forms are now displaying as Chinese or Korean characters after an upgrade.       After an OnGuard upgrade, certain custom fields that were originally generated with VARCHAR datatype are not converted to NVARCHAR...

Product Name System Administration - Enable Extended Cardholder Storage  General Information “Enable extended cardholder storage” check box does not work in System Administration with OnGuard 7.3 Update 2 (DE16020): In System Administ...

Symptom CASI and NGP readers are missing from the Reader Timezone Schedules report. Resolution A patched version of this report has been created to address this issue.  It can be downloaded from: https://file.ac/ixP1EQpGJb0/   To ...

Question Why are badges not deactivating 24-48 hours after their deactivation date? Answer The badge deactivate status is based on either the badge type setting or the system badge status setting. If the badge type setting is not set, the...

Symptom You might have issues performing the following tasks on a computer running Windows Vista or Windows Server 2008: Inability to launch Login Driver as an application. Inability to change a password from within the Login Driver applic...

Symptom After launching the Universal Time Conversion utility on a computer running Windows Vista, you may encounter the following error message. Microsoft Visual C++ Runtime Library Runtime Error! Program: C:\Program Files\OnGuard\Lnl.OG.UT...

Question If a Technical Support technician requests to locate the Communication Server for a panel, how do I locate it? Answer Log in to System Administration. Find the panel (for example, if it is a recorder, it should be in Video > D...