Thick Client Applications

 Symptom There are three possible causes that can create this error message when trying to access the OnGuard WATCH web page: The LS Web Proxy Service is not running The LS Open Access Service is not running The...

 Symptom There are two possible symptoms that may cause the "Server Error in '/watch' Application" error message to appear: Bad response after GetDirectoryList () call, or Login Driver is not running ...

Question How do I use the text field filter for user transaction reports? Answer There are many choices for what value to enter into the text field when you are filtering a user transaction report. This article will explain what options a...

Product Name FormsDesigner in OnGuard 7.3 General Information In the FormsDesigner User Guide and online help that ships with OnGuard 7.3, the Badge table (Appendix A, Table Layouts) includes the SEGMENTID field description. This is incor...

How to access OnGuard documentation Procedure Steps The OnGuard documentation can be viewed as either user guides formatted for print (PDF) or online help.   To access the PDF files with OnGuard installed: 1) Click Start, then All Program...

Memory Leak Detection Steps Procedure Steps Install Debugging Tools for Windows from http://msdn.microsoft.com/en-us/windows/hardware/gg463009.aspx . Stop the process (Ex: LS Linkage Server) that will have the memory dumps captured for it....

Question What happens when assigning an active badge to a visitor when signing in or signing out a visitor in the Front Desk application?  Answer In the Front Desk application, badges and access levels are modified when an active badge i...

Question What is the maximum Badge ID that can be imported using the Basic Import Utility?   Answer The largest badge ID that can be imported by the Basic Import Utility is 2^31 or 2,147,483,648. This is a hard limitation of the util...

Symptom “Error Creating query for determining Max ID in [badge] table.” Resolution Import Utility cannot handle large badge IDs.   This happens when Import Utility was used more than once. Applies To OnGuard (All versions)  Addi...

Symptom When using Front Desk 6.3.249 HF 2.0 and registering a visit and then assigning a badge number, the following error is displayed on the screen: Front Desk error: Could not sign in visit event. Badge # cannot be assigned to this visito...