Thick Client Applications

Symptom Emails that are tied into alarm events are not automatically sent when the event occurs.     Resolution Verify that the desired signal received in Alarm Monitoring was the event configured in Monitoring > Alarms > Messages for...

Symptom "Invalid selection for field" error occurs after creating a new user or modifying an existing user from the Location or Division drop-down menus.  New selections added into List Builder can be chosen without any issues. Resolution ...

 Setting up DataConduit in a Workgroup environment Procedure Steps You may want to set up DataConduit in a small customer environment that is not on a domain.  Standard setup will not work in this situation.  Using the DCOM configu...

Symptom The error, “Too Many Records” displays when you are trying to preview or generate a report.  This error occurs when a report contains more than the set maximum allowed number of records. This can also occur while building the report ...

Symptom Biometric events do not appear in the Main Alarm Monitor window in Alarm Monitoring. Resolution The display of biometric events needs to be enabled in the filter in Alarm Monitoring. Follow the steps below to do this. 1) In Alarm M...

Symptom Encoded 2K/2, 16K/2, or 16K/16 cards for Lenel ILS locks generate invalid card formats on HID iCLASS SE readers and generate a long hex string in the SCPDebug.txt file like the following:  22758 Jan 24 14:39:19 SCP-21:674 ACCESS RE...

Symptom     DataConduIT integrations fail to finish. Error in log looks similar to:       Error  - XML parse error: error code = 0xc00ce002; source = line 1, char 2304; error description = Reference to undefined entity 'AMP'.     Resoluti...

How to print reports via Scheduler to a network printer on a domain Procedure Steps 1) Add the network printer in Windows. 2) In System Administration, under Administration > System Options... , General System Options tab, ensure the Linka...

How to enable verbose logging for Database Setup   For versions prior to 7.0  Open the application.config file on the computer where Database Setup will be run. In Windows XP or 2003, this is typically located at %SystemDrive%\Documents ...

Symptom     OSDP Biometric templates do not show on the access control panel, or the templates only show after a panel download.     Resolution     Ensure that OSDP biometrics is enabled for the access panel and in System Options. If this...