Thick Client Applications

How to enable verbose logging for Database Setup   For versions prior to 7.0  Open the application.config file on the computer where Database Setup will be run. In Windows XP or 2003, this is typically located at %SystemDrive%\Documents ...

Symptom The URL/web site links for Blue Diamond Mobile apps do not work in OnGuard 7.3.345 and 7.3.345.54. This is because the MobileBadgeEmailTemplate.html file was not updated correctly with the BlueDiamond Mobile Apps when OnGuard 7.3.345 w...

Symptom Resolving no audio or poor audio quality Resolution To receive an audio notification, the OnGuard application server must have a sound card installed. For virtual machines, the server hosting the virtual machine must have a sou...

Adding a Bar code Card Format to OnGuard Procedure Steps This procedure begins in Badge Designer.  In the badge layout, find the barcode for Access Control, right-click on it, and select Properties .  Find the property labeled Text and ...

How To Display "In and Out Reader" in the Reader Timezone Schedules Report Procedure Steps Download the updated ReaderTimezoneSchedules.rpt file from: https://file.ac/oiCEr5xZjCw/ . Navigate to C:\Program Files (x86)\OnGuard\ReportTem...

Symptom When setting up an ODBC connection to the AccessControl database, a SQL Server Error is generated when either clicking the dropdown to choose the default database, or when testing the connection. Connection failed: SQLState: '2800...

Symptom When attempting to load the Scheduler or Global IOs within System Administration, the following error messages appear:   "An error has occurred while loading actions." "An error has occurred while loading action types." "Unable to l...

Symptom Error: "Connection is busy with another HSTMT" Displays when attempting to add a device to OnGuard and possibly other functions.   Resolution Open Data Sources (ODBC) C:\Windows\SysWOW64\odbcad32.exe (for 64 bit syst...

Question What versions of OnGuard are currently supported by LenelS2? Answer LenelS2 supports the following OnGuard versions: Released Version Release Date Commercial Name Standard Support Ends 8.1.639 June 2022 OnG...

Question Why am I logged out of Windows when I log out of Alarm Monitoring? Answer There is an OnGuard permission setting that can be used to log out of Windows when logging out of Alarm Monitoring. To check this setting, follow the steps b...