Thick Client Applications

Symptom Biometric events do not appear in the Main Alarm Monitor window in Alarm Monitoring. Resolution The display of biometric events needs to be enabled in the filter in Alarm Monitoring. Follow the steps below to do this. 1) In Alarm M...

Symptom The URL/web site links for Blue Diamond Mobile apps do not work in OnGuard 7.3.345 and 7.3.345.54. This is because the MobileBadgeEmailTemplate.html file was not updated correctly with the BlueDiamond Mobile Apps when OnGuard 7.3.345 w...

Symptom Resolving no audio or poor audio quality Resolution To receive an audio notification, the OnGuard application server must have a sound card installed. For virtual machines, the server hosting the virtual machine must have a sou...

Symptom When setting up an ODBC connection to the AccessControl database, a SQL Server Error is generated when either clicking the dropdown to choose the default database, or when testing the connection. Connection failed: SQLState: '2800...

Adding a Bar code Card Format to OnGuard Procedure Steps This procedure begins in Badge Designer.  In the badge layout, find the barcode for Access Control, right-click on it, and select Properties .  Find the property labeled Text and ...

How To Display "In and Out Reader" in the Reader Timezone Schedules Report Procedure Steps Download the updated ReaderTimezoneSchedules.rpt file from: https://file.ac/oiCEr5xZjCw/ . Navigate to C:\Program Files (x86)\OnGuard\ReportTem...

Enable/Disable "Reset now" button in Global APB Procedure Steps The "Reset Now" button for Global APB can be restricted as follows: - From OnGuard System Administration menu bar:   - Select Administration----> Users   - Select System ...

Symptom On an OnGuard client computer, in the Scheduler screen in System Administration, the service status of the Linkage Server may not be properly detected. For example, it may display as Not running when it is actually running, or vice versa...

Symptom When attempting to load the Scheduler or Global IOs within System Administration, the following error messages appear:   "An error has occurred while loading actions." "An error has occurred while loading action types." "Unable to l...

Question Why am I logged out of Windows when I log out of Alarm Monitoring? Answer There is an OnGuard permission setting that can be used to log out of Windows when logging out of Alarm Monitoring. To check this setting, follow the steps b...