Symptom
Emails that are tied into alarm events are not automatically sent when the event occurs.
Resolution
- Verify that the desired signal received in Alarm Monitoring was the event configured in Monitoring > Alarms > Messages for Email.
- Stop the Global Output Server service and start it as an application.
- Right-click on an event in Alarm Monitoring and select Send E-mail. After choosing a recipient select OK. Verify in the Global Output Server application that the email was sent. If it was not sent, refer to KB 1533 for information on configuring and troubleshooting the Global Output Service.
- Verify that the LS Linkage Server service is running. If it is not running, attempt to start the service.
- If it fails to start, verify that the Linkage Server Host was configured as the correct machine in Administration > System Options.
- Once the LS Linkage Server service is running, reproduce the event and verify in the Global Output Server application that the email was sent.
Applies To
OnGuard (any version)
Additional Information
None
