Updated Articles

  1. Digion 24 Mifare encoder is failing 50% when importing serial number from Mifare cards

    Last Updated: 10/06/2022 in Legacy Products OnGuard 6.3 and older
    Symptom With OnGuard 6.5.400 and Magicard Tango 2e with Mifare encoder, importing a smart card serial number  fails when the badge does not move to the encoder in time, and there are no retry attempts.   Resolution A new .dll will r...

  2. How to disable Language Packs in OnGuard

    Last Updated: 10/06/2022 in Legacy Products OnGuard 6.3 and older
    Disable Language Packs in OnGuard versions 6.6.415 and higher Procedure Steps Starting in 6.6.415 the OnGuard language packs come with the installation. Language packs are installed depending on the computer Regional/Language. At this time the...

  3. OnGuard Language Packs

    Last Updated: 10/06/2022 in Legacy Products OnGuard 6.3 and older
    Symptom Language Packs are not working properly in OnGuard Resolution It seems to be an issue in Windows – after few changes in regional settings on the workstation, the changes are not written to registry any more. (Even I had all the re...

  4. Video Export from LNVR may fail in earlier versions of OnGuard when newer LNVR client SDK is installed side-by-side on the OnGuard client machine

    Last Updated: 10/06/2022 in Legacy Products OnGuard 6.3 and older
    Symptom Playback video is black This issue only applies to OnGuard versions 6.6 or earlier. Steps to reproduce problem: Install 6.6 version of OnGuard. Setup LNVR channel with MPEG4 encoding. Install LNVR 7.1 or Prism 1.2 on the sam...

  5. Do Lenel ILS MIFARE Readers read MIFARE Card Serial Number (CSN)?

    Last Updated: 10/06/2022 in Legacy Products OnGuard 6.3 and older
    Question Do Lenel ILS MIFARE Readers read MIFARE Card Serial Number (CSN)? Answer Lenel ILS MIFARE readers can read MIFARE CSN in addition to credentials encoded with the Lenel MIFARE Smart Card application. It should be noted that some ...

  6. Error when logging into Mobile Monitoring: No devices available in the Monitor Zone

    Last Updated: 10/06/2022 in Legacy Products OnGuard 6.3 and older
    Symptom Error: "No devices available in the Monitor zone." Displays when logging into Mobile Monitoring.   Resolution This will occur on version 7.0.932 and higher when using Mobile Monitoring. Upgrade Mobile Monitoring to ver...

  7. What is proper order to restart Mobile Monitoring Services?

    Last Updated: 10/06/2022 in Legacy Products OnGuard 6.3 and older
    Question What is proper order to restart Mobile Monitoring Services? Answer Stop the services in the following order: LS Mobile Monitoring Video Transcoder (on the LNVR) LS Linkage Service LS Application Service LS Mobile Monitoring ...

  8. Reader LED on 2220 IDRC Reader 2 flashes red / green / red / green on idle

    Last Updated: 10/06/2022 in Legacy Products OnGuard 6.3 and older
    Symptom The Reader LED on an LNL-2220 IDRC Reader 2 flashes red/green on idle.   This issue can occur after upgrading OnGuard and it is only seen on the Reader 2 port of the LNL-2220.   Prior to this happening, the LED on the reader is solid r...

  9. During the installation of Onguard 6.4.500 + HF2 on Windows 7 Dutch a message popup that the Group ''USERS'' is not existing.

    Last Updated: 10/06/2022 in Legacy Products OnGuard 6.3 and older
    Symptom During the installation of OnGuard 6.4.500 + HF2 on a Dutch Windows 7 workstation, a message appears that says the Group "USERS" does not exist. Resolution For Dutch, there is group called  "GEBRUIKERS," which is the Dutch tran...

  10. Communication Crashes with a C++ Runtime Error When Downloading Database to XPP

    Last Updated: 10/06/2022 in Legacy Products OnGuard 6.3 and older
    Symptom When downloading the database to the XPP (CT-30 locks), the Communication Server crashes. The following error message appears:   Microsoft Visual C++ Runtime Library   Runtime Error! Program C:\Program Files\OnGuard\Lnlcomsrvr.exe   T...
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