Symptom
If this type of e-mail is sent manually from Alarm Monitoring, the body of the e-mail message correctly appears. The following is an example of the body of an e-mail message created and sent from an alarm:
The following alarm has occurred:
Alarm Description : Door Held Open
Time/Date : HH:MM:SS AM MM/DD/YYYY
Reader : Reader 123
Resolution
To resolve this issue, follow the steps below.
1) In System Administration, select Monitoring > Alarms.
2) Select the Messages tab.
3) Select the alarm that is configured to send e-mail messages from the Alarm listing window.
4) One or more messages will display in the Messages listing window. The Subject or Message fields should be blank for each message. By entering any value in either the Subject or Message field, the default information in the body of the e-mail will not be included.
5) Once the message causing the problem has been identified in step 4, select the message and click [Remove] to delete it.
6) Click [Add E-mail] to create a new e-mail and enter the desired recipients. Do not edit the Subject or Message fields. Select [OK] to save the new message.
Automatic e-mail messages will now contain the correct information.
