System Administration

Question Why are the [Add] and [Delete] buttons disabled on the Timezone/Reader Modes tab in System Administration? Answer The [Add] and [Delete] buttons are not used on the Timezone/Reader Modes tab in System Administration. To add a t...

Changing the CMS badge replacement reason Procedure Steps When issuing a replacement CMS badge, the default replacement reason is LOST . However, you can change the replacement reason by adding the following acs.ini setting:   [Encoding]...

How to disable the automatic cropping feature in the Multimedia Capture screen in System Administration Procedure Steps You can disable the automatic cropping feature by following these steps: 1) In System Administration, from the Administ...

Symptom You may encounter an issue where auto-cropping of the cardholder image may detect the cardholder's eyes in the wrong location. Resolution To resolve the issue, ensure that the Maintain Aspect check box is not checked. By doing th...

How to install and use the Videology Credential Center camera model 24Z704USB Procedure Steps 1) Obtain the TWAIN driver from the Supplemental Disc 2) Shut down all currently running applications. 3) Double-click the appropriate version file ...

Symptom From System Administration or ID CredentialCenter: After completing the steps to capture a cardholder photo in the Multimedia Capture window, and clicking [OK], the photo may not display in the cardholder record in the Cardholders folde...

How to configure video event locking for an alarm Procedure Steps Video event locking locks a segment of video when a specified alarm is generated. This prevents the video from deleted when archiving space is limited. To configure video event l...

Symptom You may encounter an "Unable to load action configuration" error in System Administration when loading the Scheduler.  If you click [OK], the Scheduler window opens, but one or more actions may have a description of "Invalid Action." In...

Symptom The user sets a default capture source, and when the user returns to the Multimedia Capture window, the default capture source is not the default the user set. Resolution This is due to insufficient permissions to write or modify th...

Product Name Encoding iCLASS Badges with Multiple Applications General Information When an iCLASS RW400 programmer initializes a non-configured/non-programmed iCLASS badge, it secures the first application area of the badge with the HID site...