Symptom
From System Administration or ID CredentialCenter:
After completing the steps to capture a cardholder photo in the Multimedia Capture window, and clicking [OK], the photo may not display in the cardholder record in the Cardholders folder.
1) With the Cardholders folder open, select View Options from the Cardholder menu.
2) In the Cardholder photo lookup dropdown, ensure either "Normal image" or "Normal image with chromakey" is selected.
3) Click [OK] to save the change.
If these steps do not resolve the issue, perform a clean uninstall and reinstall of the OnGuard software on the computer experiencing the problem. For more information, refer to Knowledge Base article "How to perform a clean uninstall of OnGuard."
If a clean uninstall and reinstall does not resolve the issue, contact Lenel Technical Support for further assistance.
After completing the steps to capture a cardholder photo in the Multimedia Capture window, and clicking [OK], the photo may not display in the cardholder record in the Cardholders folder.
Resolution
To resolve this issue, complete the following steps from System Administration:1) With the Cardholders folder open, select View Options from the Cardholder menu.
2) In the Cardholder photo lookup dropdown, ensure either "Normal image" or "Normal image with chromakey" is selected.
3) Click [OK] to save the change.
If these steps do not resolve the issue, perform a clean uninstall and reinstall of the OnGuard software on the computer experiencing the problem. For more information, refer to Knowledge Base article "How to perform a clean uninstall of OnGuard."
If a clean uninstall and reinstall does not resolve the issue, contact Lenel Technical Support for further assistance.
