Popular Articles

  1. Error 1067 when starting the LS Linkage Server service

    Last Updated: 10/06/2022 in OnGuard Ecosystem OnGuard System Services Linkage Server
    Symptom The following error message is displayed when attempting to start the LS Linkage Server service: Could not start the LS Linkage Server service on Local Computer. Error 1067: The process terminated unexpectedly. Resolution This occur...

  2. How to display Badge Status in ''Invalid Badge'' events in Alarm Monitoring

    Last Updated: 10/06/2022 in OnGuard Ecosystem System Administration
    How to enable the display of the Badge Status text for "Invalid Badge" events in Alarm Monitoring Procedure Steps To enable the display of badge status text in "Invalid Badge" events in Alarm Monitoring: 1) Start System Administration. 2) Fro...

  3. How to configure elevator control using an LNL-1320

    Last Updated: 10/06/2022 in OnGuard Ecosystem System Administration
    How to configure elevator control using an LNL-1320 Procedure Steps 1) In System Administration, on the appropriate Access Panels tab, select the check box for Elevator Control to enable this feature. 2)  On the Readers tab, select the read...

  4. How to Configure HID Mobile Access 2.1 OnGuard 7.3/7.4

    Last Updated: 10/06/2022 in NetBox Ecosystem Access Third Party Access
    Additional Information Please refer to OnGuard documentation for 7.5 and above (System Administration Guide) ...

  5. Access panels go offline randomly or Comm Server shows growing memory utilization (EE 9952)

    Last Updated: 10/06/2022 in OnGuard Ecosystem OnGuard System Services Communication Server
    This article includes entries in the ACS.ini file in order to handle growing memory utilization of the LS Communication Server service

  6. Migrating an Existing SQL Database to Azure SQL

    Last Updated: 10/06/2022 in OnGuard Ecosystem Database SQL
    Migrating an Existing SQL Database to Azure SQL   Procedure Steps It is not possible to use the MDF files when migrating an existing OnGuard SQL database into Azure SQL.        Options for migrating an existing OnGuard database into Azure SQL...

  7. How To Enable SCPDebug with ScpSIODebugFlags?

    Last Updated: 10/06/2022 in OnGuard Ecosystem Hardware Panels
    Enabling SCPDebug with ScpSIODebugFlags   Procedure Steps To enable SCPDebug with ScpSIODebugFlags:    Note:  You must launch Notepad as an Administrator and open the ACS.ini file with Notepad. Enable SCP Debug in the ACS.INI file on t...

  8. What do these 3 types of lenel error log messages mean? [1. Internal logic error.: Failure writing to client 49] [2. Database error encountered.: Serial Number: ] [3. Database error encountered.: CheckForDuplicateSerialNumber]

    Last Updated: 10/06/2022 in OnGuard Ecosystem OnGuard System Services Communication Server
    Question What do the following Lenel error log messages mean?   Internal logic error.: Failure writing to client 49  Database error encountered.: Serial Number:  Database error encountered.: CheckForDuplicateSerialNumber Answer ...

  9. An access panel appears offline in Alarm Monitoring after moving to new LS Communication Server

    Last Updated: 10/06/2022 in OnGuard Ecosystem Alarm Monitoring
    Symptom In System Administration, the following steps are performed to point an access panel to use a different Communication Server. 1) From the Access Control menu, select Access Panels . The Access Panels folder is displayed. 2) Select ...

  10. Setup Assistant Configuration Editor Error

    Last Updated: 10/06/2022 in OnGuard Ecosystem Install / Upgrade
    Symptom  Setup Assistant shows  Configuration editor: Error .     Resolution  Replace the  application.config file with one that works correctly, and make sure that the information inside the file is modified as necessary for the current workst...
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