Popular Articles

  1. What does ''Panel Options Mismatch'' mean in Alarm Monitoring?

    Last Updated: 10/06/2022 in OnGuard Ecosystem System Administration
    Question What does "Panel Options Mismatch" mean in Alarm Monitoring? Answer "Panel options mismatch" can be reported for an access panel if there is an options mismatch between the database on the panel and what OnGuard indicates the optio...

  2. How do I configure an input tied to a pushbutton to unlock a door?

    Last Updated: 10/06/2022 in OnGuard Ecosystem System Administration
    How to configure a button to unlock a door Procedure Steps Follow the steps below to configure a button to unlock a door. Note: This article assumes that the Request to Exit (REX) input is already in use and cannot be used for this purpose...

  3. Rabbit.log contains "Channel error on connection" entries

    Last Updated: 10/06/2022 in OnGuard Ecosystem System Administration
    Symptom  The rabbit.log file contains these entries: Channel error on connection .. operation queue.declare caused a channel exception not_found: no queue 'Hostnamelnl.og.internal.execute.commands' in vhost 'LenelHost'  Cause  Alarm Monitorin...

  4. Events Waiting To Be Received By The Event Context Provider.

    Last Updated: 10/06/2022 in OnGuard Ecosystem OnGuard System Services Other LS Services
    Symptom The following error may be received in OnGuard even if the Event Context Provider service is not running:      TIME: [02/06/2018 11:17:12]    SEVERITY: Information  ERROR CODE: 0x00010005  PROGRAM: Lnlcomsrvr  FILE: Thread...

  5. ''Invalid Logon'' when installing new license file in License Administration on Windows 7

    Last Updated: 10/06/2022 in OnGuard Ecosystem License / Dongle
    Symptom After successfully logging into License Administration on a computer running Windows 7, choosing a license file to install and then clicking [Next] to view the details of the license might cause this error message: "Invalid Logon ...

  6. Database error: Event polling stopped after bringing an LNVR online

    Last Updated: 10/06/2022 in OnGuard Ecosystem OnGuard Video Products LNVR
    Symptom Receiving “Database Error: Event Polling Stopped”  after bringing an LNVR online.       Events to be written to the OnGuard database are buffered internally by the Communication Server. If the number of events received exceeds the num...

  7. Login Driver will not start. In LenelError.log "Cannot start Login Driver" reported

    Last Updated: 10/06/2022 in OnGuard Ecosystem OnGuard System Services Login Driver
    Symptom  Login Driver will not start.  "Cannot start Login Driver" reported in Lenel Error Log. The Windows event log reports a failure on WS2_32.dll because the .dll was unloaded incorrectly: Faulting module name: WS2_32.dll_unloaded, version: 0...

  8. New Access Panel Not Coming Online

    Last Updated: 10/06/2022 in OnGuard Ecosystem Hardware Panels
    Symptom A newly added access panel does not come online in Alarm Monitoring.  The panel and all its added child devices display a red X in the System Status Tree. The LenelError.Log displays the following error message: TIME:      [08/24/2...

  9. Non-Production License descriptions

    Last Updated: 10/06/2022 in Legacy Products OnGuard 6.3 and older
    Product Name Non-Production Licensing for OnGuard Access and Video General Information Non-production license :  A software license is issued for purposes other than the system owners productions OnGuard integrated, access...

  10. How to restrict access levels to door(s) using Local and Global I/O's

    Last Updated: 10/06/2022 in OnGuard Ecosystem System Administration
    How to restrict access levels to only allow certain cardholders access to your door(s).   For example, this can be useful during a lockdown event so only certain cardholders can open doors.   Procedure Steps   ***This will not work with ...
© 2022 Carrier. All rights reserved