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Procedure Name Reporting and dashboard installation Procedure Steps Go to License administrator: http:// :9999 for example: http://onguard8:9999 Check this parameter: If they are gray – you may have problem with license. ...
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Last Updated: 10/06/2022
in BlueDiamond Software Symptom
When configuring the Credential Services in Onguard and clicking the Test Connection button you receive an error similar to Network Password incorrect or Https:// forbidden.
Resolution
This can be caused if you are ...
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How to perform a clean uninstall of OnGuard Note: Read Additional Information below if you are using OnGuard 7.4.457.69 (Update 2) or later and LNVR. Important: Modifying the registry could cause irreversible damage to your W...
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How to install the image capture camera Procedure Steps In order to install the image capture camera, you need to obtain the camera driver from the Supplemental Materials media. From the Supplemental Materials media, navigate to Creden...
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How to resolve the "Hardware key not found" error in License Administration Procedure Steps The following provides instructions to resolve a dongle that is not recognized by OnGuard. This issue may be indicated if you receive the error "Hardwa...
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How to synchronize the OnGuard password using the Login Driver Procedure Steps To synchronize the Lenel database login password, complete the following steps: 1) Open Services and stop the LS Login Driver service. 2) Run the Logi...
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OpenAccess troubleshooting steps Procedure Steps Communication Server: Verify if Alarms are displaying in standard clients. If not, check LenelError.log for details. Communication Server > Message Broker: Is the message broker s...
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How to configure the LNL-2220 or LNL-3300 for direct connect Procedure Steps Configure the control panels as direct connect using the Configuration Web Page.
Note: In order to connect to the web interface for the controllers, refer ...
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Product Name Required installations and configurations before performing the OnGuard installation. General Information The following must be installed and configured before installing OnGuard: When installing OnGuard servers or clients, the us...
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Symptom: Unable to access web configuration page for LNL-3300, LNL-2220 and LNL-2210 Cause: Legacy panels use TLS 1.0 which is no longer supported by most browsers. Note on Google Chrome: TLS 1.0 and 1.1 were deprecated in Chrome 72 ...