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Last Updated: 10/06/2022
in OnGuard Ecosystem Hardware Symptom Need to upgrade firmware on the new LNL-1320-S3B but no patch file exists for the version of OnGuard in use. Resolution A manual method is required to upgrade the firmware. Download the latest version of the Accessory Add-On for Mercury...
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How to connect and initially configure an LNL-2220 or LNL-3300 access panel via the Web configuration page Procedure Steps 1) Configure the computer IP address in the range of 192.168.0.2 to 192.168.0.254, except for 192.168.0.251 as this addr...
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Question What versions of OnGuard are currently supported by LenelS2? Answer LenelS2 supports the following OnGuard versions: Released Version Release Date Commercial Name Standard Support Ends 8.1.639 June 2022 OnG...
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Product Name OnGuard services and their purpose General Information LS Communication Server: This service is used to allow the hardware in the system to communicate with the database and the client stations.
LS Application Server: Th...
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How to install a trusted certificate for OpenAccess modules Procedure Steps Some OpenAccess modules like OnGuard Monitor require a trusted certificate to be installed to view the module from a mobile device like an iPad. Note: This walkthrou...
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Symptom You must take certain steps when configuring new hardware and upgrading to OnGuard 7.6 or later, then restoring an older OnGuard 7.4 or earlier database on the upgraded system. Resolution Contact SIG for a new license file that support...
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How can I determine the current compatibility for OnGuard versions, components, and firmware? Procedure Steps Compatibility charts list currently supported OnGuard versions, components, and firmware. They are currently available on our ...
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How to resolve "Software Connection Error" in Alarm Monitoring Procedure Steps 1) Verify that the Communication Server is running on at least one server: Note: It can be running as the LS Communication Server service or as an application in...
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Upgrading RabbitMQ and NGINX for OnGuard® **This document only applies to customers using OnGuard® 7.5 or greater** NOTE: Specific versions of each component are not specified below. Each version of OnGuard® includes a Third-party Applicat...
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Symptom Unable to establish communication with the Login Driver. Resolution This problem is likely to occur if the ODBC connection for the LS Login Driver is not set up correctly. To resolve the problem, ensure that the Lenel login was...