OnGuard 6.3 and older

Symptom You may experience slow performance in any OnGuard application running on an Oracle 10g database. Such slow performance may occur while logging into to any OnGuard application, or navigation through the user interface in System Administ...

Symptom You may experience slow performance when querying cardholder records associated with access levels in the Web-based Area Access Manager. This slow performance may require from one to five minutes, or longer, to return records after an ...

How to obtain Language Packs for supported versions of OnGuard Procedure Steps All released language packs are available on the Lenel web site and may be downloaded.   1) Using your browser, go to https://customer.lenel.com/?q=support/lan...

Symptom The following error message may appear during the installation of OnGuard 2008 (6.0.148) on a localized Windows XP operating system: "Error 1931. The Windows Installer service cannot update the system file C:\WINDOWS\system32\xenroll.dl...

Symptom The following errors may be observed in the Windows Event Viewer in the Application log: Event ID 24 Microsoft-Windows-WMI Event provider LnlSoftwareEventProvider attempted to register query "select * from __InstanceOperationEvent wher...

Symptom During Visitor badge printing or Visitor Sign In with Badge printing, pressing the [OK] or [Sign In] buttons to print does not work. This is a known issue in 6.0.148 that has a workaround outlined in this article. Resolution This ...

Symptom The following error occurs in System Administration when attempting to add a new segment: "ORA-04091: table LENEL.SEGMENT_GROUP_MEMBER is mutating, trigger/function may not see it ORA-06512: at "LENEL.SEGMENT1", line 6 ORA-04088: error ...

Symptom Cardholder reports and historical traces do not contain the cardholder name for every other line Resolution This issue is due to the way the ODBC driver handles requests. Oracle client 10.2.0.3 with the p5699495 driver patch is neede...

Symptom After upgrading to OnGuard version 6.0.148 or later, some readers are marked with a yellow X and indicate a status of "reader offline" in Alarm Monitoring. These readers were functioning properly before the upgrade. Resolution First,...

Symptom After upgrading to OnGuard version 6.0.148 or later, some readers are marked with a status of "Device type mismatch" in Alarm Monitoring. Before the upgrade, the affected readers worked normally. Resolution First, perform a database ...