OnGuard 6.3 and older

How to upgrade an IP GO! system Procedure Steps 1) Stop all LNVR and OnGuard services on the LNVR. 2) Start the installer ( setup.exe ) for the new LNVR firmware. 3) You may be asked to install prerequisite software such as Microsoft .NET Fra...

Symptom After upgrading an OnGuard version 5.12.110 or earlier Enterprise system to version 6.0.148 or later, you may notice that alarm notifications are no longer working. This applies to alarms whose notifications were already set prior to th...

Product Name Strike Follower feature in OnGuard 2010 General Information When using the Strike Follower feature, Reader AUX Output 1 is used by the panel automatically. This prevents the Pre-alarm, Local I/O, and Global I/O from using AUX O...

Symptom You are unable to print two reports at the same time via a Global I/O or scheduled task in System Administration after upgrading from OnGuard version 5.12.110 and earlier to version 6.0.148 or 6.1.222. More specifically, one Global I/O ...

How to configure directory security for OnGuard ClickOnce Web sites in Internet Information Services Procedure Steps 1) From the Start menu, select Run. To launch IIS Manager, type inetmgr in the Open field, then click [OK]. For Windows XP o...

Symptom When a new badge is added in System Administration, the new badge information is not automatically downloaded to an HID Edge reader. The HID Edge reader requires a manual database download. Resolution To resolve the issue, check to s...

How to enable Active Server Pages and ASP.NET in Internet Information Services (IIS) on Windows Server 2003 Procedure Steps 1) Right-click the My Computer icon and select Manage . 2) In the Computer Management screen, expand Services and A...

Symptom After a cardholder presents their card or enters the PIN number, there is no prompt from the associated biometric reader (RSI HandKey, Identix, or Bioscrypt) to verify identity. Resolution To resolve this issue, complete the followin...

Symptom System Administration does not start on a computer equipped with an NVIDIA video card or integrated chipset, running the ForceWare Intelligent Application Manager (IAM) service. A Windows crash notification does not appear, and an error...

Symptom When upgrading OnGuard to version 5.12.012 or later on a Microsoft Cluster, with redundant links to the quorum drive, the Microsoft Cluster will go into arbitration, and Microsoft Cluster services cannot be started on either of the nodes...