OnGuard 6.3 and older

Symptom If changes are made to the printing properties of a Zebra P430i badge printer (like enabling duplex printing, color printing instead of black and white, etc.), badges may still print using the previous printing properties, and the change...

Symptom In certain circumstances, users may be able to log into browser-based Area Access Manager or VideoViewer by entering their user name without a password. A user may be able to do this if all of the following criteria are met: 1) A recor...

Symptom You might encounter the following error during installation of SQL Server 2008: "The registry key SYSTEM\CurrentControlSet\Services\RsFx0103\InstancesShares is missing." Resolution To resolve the error, perform these steps: ...

Symptom When viewing the history of a scheduled Replicator action, you might find errors in the history that begin with the text “Replicator action not found in queue and is not currently running". Replicator and Linkage server remain running a...

Question During the installation of Visitor Management Front Desk or Kiosk why is the Publisher listed as "Unknown Publisher"? Answer ClickOnce applications such as Visitor Management Front Desk and Kiosk that were distributed with OnGuard 2...

Symptom During installation of OnGuard or an OnGuard Hot Fix on a computer running Windows XP or Windows Server 2003, the following error message might appear: "Error 1718. File < file_name.msi > was rejected by digital signature policy." ...

Product Name Limitations of mirrored system databases for OnGuard systems on NEC ExpressCluster X General Information Lenel only supports the mirroring of system databases with SQL Server 2008 on systems using OnGuard 2009 (6.3.249) or newer...

How to force a ScanShell 800 to perform a calibration Procedure Steps 1) On the computer where the ScanShell 800 is connected, navigate to the following folder. In Windows XP or Windows Server 2003: C:\Documents and Settings\All Users\Applica...

 OnGuard ® 2010 Technology Update 1.1 Limitations This document contains a list of OnGuard and third-party known limitations for OnGuard 2010 Technology Update 1.1, and is intended as a supplement to the OnGuard 2010 Technolog...

Problem Overview The Service Trace Viewer Tool is Needed to View the Visitor Management Tracing File Detailed Description Windows Communication Foundation Service Trace Viewer Tool (SvcTraceViewer.exe) should be used to view the Visitor Mana...