OnGuard 6.3 and older

Product Name Videology capture camera support General Information 20Z704USB-SYS: This camera is no longer sold by Videology. The camera is supported in OnGuard versions 6.0.148 through 6.5.624 if using the 3.2.4.1 driver. Windows supp...

Symptom In OnGuard 6.1.222 (with no hot fixes), using an Oracle 10g database on Windows Server 2003 with local machine authentication, Single Sign-on is not working. Directory was set up as a Windows Vista/XP Workstation. Resolution Run...

Symptom Wbemtest will not display protected classes Lnl_Cardholder and Lnl_Badge.    After Wbemtest is run, the DataConduIT.log contains the following message:   "Info - wpInstanceProvider.cpp(103): The system was unable to connect to th...

How to determine the version of Oracle client and server software Procedure Steps There are several methods for checking the Oracle client version and the Oracle server version: Method 1:   Open a command prompt. Type SQLPL...

Symptom Any existing or new user might experience black video using any codec (MPEG4, MJPEG, H.264) after installing OnGuard 6.4.500 HF2. Resolution For each existing or newly created user account, perform these actions: Log into Al...

 Symptom When logged into Web Area Access Manager (wAAM), clicking [View Video] opens the "Please Wait" dialog that does not disappear. Additionally, the Web browser returns a "Done with Error" status. The error message is: getController_...

Symptom When running Database Setup, such as after upgrading your OnGuard version, you might see an error such as: Invalid object name 'SYS.OBJECTS'. Invalid object name 'sys.database_principals'. Details: Database error executing a select....

How to enable verbose logging for Database Setup using the OnGuard Configuration Editor Procedure Steps For versions between OnGuard 6.0.148 To OnGuard 6.6 , perform these steps to enable verbose logging for Database Setup:   Create a text f...

Symptom The following symptoms might be seen on an LNVR with firmware revision 6.4.500: The LNVR might not appear online in Alarm Monitoring. An attempt to stop the LnrCapSvc service might not actually stop the service. When the LnrCapSvc...

Symptom When launching the installer for SQL Server Management Studio 2008 from the OnGuard Supplemental Materials disc on a computer running Windows 7 you may encounter the following error message: "This program has known compatibility issues ...