Symptom
Any existing or new user might experience black video using any codec (MPEG4, MJPEG, H.264) after installing OnGuard 6.4.500 HF2.
Resolution
For each existing or newly created user account, perform these actions:
- Log into Alarm Monitoring and open a single camera channel. In the menu of the video window, select Options > Performance.
- Using the Video Acceleration slider at the bottom of the window, slide the indicator until it reaches the Full position. Click [OK] and then close the window.
- Reopen the same camera video window using the instructions above, only this time move the slider to the None position. Click [OK] and then close the window.
- Close the window after each operation as this saves the change to video acceleration.
- Confirm that you can now view live or recorded video when reopening the video window.
Applies To
OnGuard 2010 Technology Update (6.4.500 TU)
