Symptom
NGP PANELS KEEP FLUCTUATING ON AND OFFLINE
Resolution
GO INTO THE ACS.INI FILE ON THE MACHINE RUNNING THE LS COMMUNICATION SERVER AND CHANGE THESE SETTINGS
IN THE SERVICE SECTION CHANGE MAXPANELSPERTHREAD FROM 8 TO 1
[Service]
MaxPanelsPerThread=1
ADD AN NGP SECTION WITH THE FOLLOWING LINES
[NGP] DefaultReadTimeout=120
ForceFirmwareDownload=1
FWDownloadReadTimeout=90 PollPanelDelay=100
DefaultReadTimeout=90
SAVE YOUR ACS.INI FILE IN DIRECTORY C:\WINDOWS
RESTART THE COMMUNICATION SERVER AND REBOOT THE PANEL
Applies To
OnGuard (All versions)
