Panels

Symptom A newly added access panel does not come online in Alarm Monitoring.  The panel and all its added child devices display a red X in the System Status Tree. The LenelError.Log displays the following error message: TIME:      [08/24/2...

Product Name LNL-4420 - upgrading firmware to the latest version.  General Information If the current firmware is below 1.208, then a two-stage upgrade process must be done.  Upgrade the panel to version 1.208, then upgrade to version 1....

Symptom LNL-4420 panels randomly reboot.  Information may be lost such as masking or door schedules after the reboot. Resolution Apply firmware version 1.256 available for download by contacting support Applies To LNL-4420 panels w...

How to setup a failover on an LNL-3300 with a Cobox / Lantronix Device Procedure Steps Use the CoBox parameters provided in the Hardware Installation Guide (Configuring a CoBox Micro 100 Using Telnet). Set 38400 as the baud rate, e...

Product Name LNL-4420   General Information The LNL-4420 supports a total of 64 downstream devices (32 devices per downstream port). The maximum number of authenticated readers supported on the LNL-4420 when using FIPS readers is 16.  T...

Symptom   When attempting to load the TLS Certificate, the following error is shown:   The file is too big!   This is due to the encryption certificates already existing on the ISC. You cannot load a certificate over an exist...

Symptom   An LNL-4420 with firmware revision later than 1.229 goes offline when AES encryption is enabled on device. The device will periodically reconnect and then go offline again immediately.   Resolution   If OnGuard is no...

Symptom After upgrading the firmware on an LNL-1320 to revision 1.36 and higher, you may find a reader connected to the LNL-1320 appears online in the System Status Tree in Alarm Monitoring, but with a status of "Device Type Mismatch". In this ...

Installing a certificate on a Mercury Access Panel Procedure Steps Use the Load Certificate page allows factory installed Mercury certificates to be replaced by unique custom certificates  Log into the Access Panel configuration page.  ...

Question What is the difference between series 3, series 2, and series 1 hardware boards? Examples of these boards include the LNL-1100 and LNL-1200 alarm panels, and LNL-1300 and LNL-1320 reader interface modules. Answer Some of the differe...