10/06/2022April Daniels
OnGuard 7.5 Encryption for Controllers User Guide does not contain steps or correct names for TLS certificates to install. Procedure Steps Configure TLS Encryption Using a Default Certificate Prerequisites 1. Establish ...
10/06/2022April Daniels
Symptom LNL-1320 Series 3 board is not coming online, while the LNL-1320 Series 2 board connects instantly when swapped. Resolution Remove all terminations from downstream devices up to the access panel. Applies To ...
10/06/2022April Daniels
Notice for users regarding powering readers from the LNL-X4420, LNL-X2220, and the Series 3 MR52. The Reader Power Select option on the LNL-X4420, LNL-X2220, and Series 3 boards has changed. Procedure Steps When 12 VDC is applied to pow...
10/06/2022April Daniels
How to collect an LNL-4420 crash dump If problems occur when rebooting LNL-4420 panels or there are other instability issues with these panels, and you escalate the issue to Mercury, they may ask for a crash dump. This article addresses how to...
10/06/2022April Daniels
Product Name LNL-3300-M5 and LNL-4420 Wireless Lock Compatibility General Information The LNL-3300-M5 does support the Assa Abloy Aperio and Schlage wireless lock solutions. The Aperio hubs or Schlage gateways need to be wired to ...
10/06/2022Content Creator
Symptom: Unable to access web configuration page for LNL-3300, LNL-2220 and LNL-2210 Cause: Legacy panels use TLS 1.0 which is no longer supported by most browsers. Note on Google Chrome: TLS 1.0 and 1.1 were deprecated in ...
10/06/2022April Daniels
Symptom Alarms from EST3 panels are not shown in OnGuard for all double-byte languages (for example, Russian, Chinese, Japanese, Korean, Arabic, etc.). Alarm Monitoring shows junk characters in the alarms received from EST3 panels, instead of showi...
10/06/2022April Daniels
Question How do I log out of the Guardall PX/QX/RX LCD Keypad? Answer To log out of the LCD Keypad, press the X key followed by the "confirm" or check mark key. Applies To Guardall PX/QX/RX Control Panels Additional Info...
10/06/2022April Daniels
Symptom A newly added access panel does not come online in Alarm Monitoring. The panel and all its added child devices display a red X in the System Status Tree. The LenelError.Log displays the following error message: TIME: &...