Panels

Question How do I configure an NGP panel for global anti-passback? Answer On NGP, global anti-passback (APB) mode is called Host Decision. Enable Host Decision mode from the NGP LCD keypad: Using the keypad, log into the panel as a s...

Symptom If an NGP panel communicates with a Communication Server running on a computer with a single-core processor, that NGP panel might not come online.   This might occur if the computer is either a physical machine with a single-core ...

Symptom Magicard Tango 2E produces Flip card jam errors, and the card jams in the card flip mechanism while printing. Resolution Note: Unplug the printer before proceeding. Open the lid on the printer and remove the ribbon film. S...

Symptom The Unable to Send Command alarm is received in Alarm Monitoring for an ILS Wireless lock. Resolution View the alarm's associated text by right clicking on the alarm and choosing the command from the context menu. Check if the...

Question Why are my NGP panels not showing up in the NGP Central Station Setup Report? Answer The NGP Central Station Setup Report contains data for Inputs and Doors. If neither of these items are configured for your NGP panel, then your...

Problem Overview Strike Field States Cutoff on Close Detailed Description For HID Edge devices, the Strike  field states Cutoff on close. The actual reader strike output will cutoff on open in all cases. Applies To OnGuard (All Versions...

How to upgrade an SSL certificate for an ILS Wireless Gateway Procedure Steps Expired or compromised SSL certificates can be upgraded using the steps below: Launch a Command Prompt on the computer where the new SSL certificate files are lo...

Symptom When connected to 24 volts DC power, an NGP panel may not power on. Resolution There are two separate terminals on the upper left of the NGP panel that can be used to supply power. Terminal CN1 is used for 12 volts DC only. Pin 1...

Problem Overview OSDP Reader May Have Incorrect LED Display Detailed Description If power is lost to an Open Supervised Device Protocol (OSDP) reader, but power to the Lenel reader interface is maintained, the LED display pattern may be inco...

Problem Overview Downstream Encryption Key Download Will Fail if any I/O Modules Are Offline Detailed Description If any Series 2 I/O modules (LNL-1300, LNL-1320, LNL-1100, LNL-1200) are offline when the Download Encryption Keys command is i...