Panels

 Symptom User generates an Invalid Badge event when presenting to Sargent Passport and Profile readers, even though the badge is configured correctly. Resolution If the Badge Deactivate date is set to a date later than 12/31/2099 yo...

How to resolve "Firmware Revision: Unknown" status for LNL-2220 or LNL-3300 access panels in Alarm Monitoring Procedure Steps For all Lenel access panels, if a previously offline panel is then marked online, all pending events and transactions...

Question What are the physical dimensions of the NGP keypad? Answer Physical dimensions of the NGP keypad are: Length 5.35" (13.59 cm) Width 4.625" (11.75 cm) Depth 1.0" (2.54 cm) Applies To NGP Additional Information None ...

Symptom After proper configuration of an HID EdgeReader in System Administration, the reader does not come online in Alarm Monitoring. Resolution To have an HID EdgeReader communicate with OnGuard, the following parameters must be configu...

Symptom Alarm Monitoring might show an ILS lock status that is different from the lock's actual status. For example, a lock might show Forced or Held Open status even though it is not forced or held open. This happens when the lock is not config...

Symptom An NGP panel is not reporting events to OnGuard. Resolution In NGP firmware version 1.01.122 and earlier, there is an issue where many events generated on the panel could fill up the panel's internal event buffer and cause event...

How to replace the ribbon cartridge in Nisca PR5300 series printers Procedure Steps 1) Turn the printer on and make sure the front service door is closed. 2) Press the "Ribbon Change/Menu" button. You will hear the print head being retracted....

Symptom No alarms appear in Alarm Monitoring from an EST-3 fire panel that is configured to communicate using the SNMP protocol. This issue occurs even after following the "SNMP Managers Folder" steps described in the System Administration ...

Question What cleaning intervals and tools are recommended for the Nisca PR5300-series printers? Answer After every ribbon change, an automated cleaning cycle occurs. Important: This cleaning cycle does NOT prevent the need to perform th...

Product Name Input masking behavior on Security series alarm panels General Information This information applies to alarm input masking based on a schedule (i.e. timezone). After downloading the database, the configuration works as expec...