Panels

Symptom NGP keypad shows POD troubles that will not clear. Resolution You must log in using the Service User Account (000000), with the panel door open or using the duress code, to view the POD troubles once. After viewing the troubles ...

Symptom When trying to print or encode with the Nisca 53XX series printer with inline encoder, an error occurs stating — "no IC encoder in printer." Resolution This error is only generated when the printer gets the command "Move card ...

Problem Overview Relay Output wiring for the LNL-1320U is incorrect. Detailed Description Relay Output wiring for the LNL-1320U is incorrect, as shown in the Dual Door Controller Module LNL-1320-U Quick Reference, The documentation stat...

Symptom NGP keypad reader will not arm area and keypad displays "Can'tArmU." Nothing is shown in Alarm Monitoring.  Resolution The Linked access control reader is in a reader mode that does not support just a card read. Modify the rea...

Symptom When using a laptop, the ARP command to a Micro CoBox fails even though the Micro CoBox is connected directly to the laptop.   Resolution When trying to perform an ARP command to communicate to the Lantronix Micro CoBox, the la...

Question How many devices can be connected to each SNAPP bus on the NGP controller?  Answer The NGP controller is limited to 24 devices per port. This cannot be controlled from the host without knowing into which port it is wired. Ap...

Symptom Cannot connect to the modem. Modem attempts to auto answer, but it does not pick up. Resolution Found that on the NGP-2220 and NGP-3320 panels, the panel will work as designed when using firmware version 1.118.  However, when t...

Question What is the purpose of the Time Server settings on the ISC Configuration Web Page for the LNL-2210, LNL-2220, and LNL-3300 ISCs? Answer For ISCs that do not have Real Time Clock (RTC) hardware, configure a time server so that the...

How to reset a Cobox Micro   Procedure Steps 1) Press and hold the reset button. 2) Continue to hold the button down while powering off the board. 3) Continue to hold the button down while powering on the board. 4) Continue to hold...

Symptom When you wire the new AL400ULX with EMI filter to a GFCI outlet or GFCI breaker, the outlet or breaker trips immediately.  Resolution You must use either the GFCI or EMI protection, but not both. Applies To OnGuard 201...