LDVR / GoVision / SkyPoint

Question Should the goVision add-on be installed on the OnGuard server or clients? Answer OnGuard add-ons typically perform the following two tasks during installation:   Publish a new panel type in the OnGuard database. Install the tr...

Symptom During the installation of the SkyPoint Client software you may encounter a DirectX error (Error -20). The SkyPoint Client installation will fail due to the DirectX error. Resolution This error will occur if other applications that u...

Symptom When there is an analog video input failure, or video signal loss, no alarm appears in Alarm Monitoring. Currently, this issue applies to systems with AXIS 241Q or AXIS Q7406 encoders. Resolution To resolve this issue, NetDVMS ...

Symptom When too many NetDVMS video windows are open at the same time in one process ("too many" varies based on the processing power of the system), launching dialogs from video player menus can take a long time. This does not occur for all d...

Symptom Video from a NetDVMS recorder plays in Alarm Monitoring, VideoViewer and System Administration but not in  Area Access Manager, VideoVerification, VideoViewer (Browser Based), and Area Access Manager (Browser Based) applications. Re...

Symptom After logging into SkyPoint Administrator and selecting the User/Privileges tab, an error is shown: An application error was encountered. We must close the currently running application. Resolution Log into the SQL datab...

Symptom After integrating a GoVision recorder in OnGuard through System Administration, you must import the cameras from the GoVision recorder. However, it will not allow you to import and shows a negative number of available licenses. Reso...

Question What ports are used for OnSSI NetEVS? Answer Ports Used for NetEVS Ocularis Base Port Requirements IIS PORT: 80 Inbound IMAGE SERVER PORT: 7563 Inbound/Outbound MESSAGE QUEUING PORT: 1801 Inbound/Outbound NetEVS Manage...

Symptom After logging into Skypoint Administrator and selecting the User/Privileges tab, a error dialog opens stating "An application error was encountered. We must close the currently running application." Resolution Log into the S...

Question Is there a way to track, graph, or display bandwidth used by one camera, or all cameras, in SkyPoint? Answer Currently, there is no way to track, graph, or display bandwidth used by cameras in SkyPoint. The System Status utili...