LDVR / GoVision / SkyPoint

Product Name NetDVMS/RC-C, SkyPoint 2.0, and OnGuard General Information When using a NetDVMS or RC-C recorder with an Axis Encoder, if the Axis Encoder is disconnected, Alarm Monitoring will indicate the lost connections to the correspon...

Product Name OnSSI NetEVS General Information OnSSI Licensing for EVS Installation   The article is intended for installations of the EVS Management Server, specifically how the licensing must be applied. This information applies to bot...

Symptom When using SkyPoint client there are circumstances, such as when modifying views, that might cause the "Unhandled exception index is out of reach - must not be negative" error.   Resolution This error is generally caused when ...

How to setup Basic SkyPoint V1 Integration in OnGuard Procedure Steps Install and configure NetDVMS Recorder/Cameras. In the NetDVMS Administrator > General Settings > NetCentral Settings : -login* -password* -port = 1237 -IP = In the ...

Symptom SkyPoint license activation does not produce a C2V file, or ends with a local com error. Resolution This symptom might be caused by not having Admin privileges on the base server. There is a .exe file that must be run using t...

Symptom When trying to pull up recorded video on an LDVR you get a "Time requested is not available" error message.   Resolution This may be caused by a corrupt persistence folder or by two of the same folder on different drive ...

SkyPoint Base Licensing Requires Basic Disk for Licensing  Procedure Steps The SkyPoint Base Licensing application stores SkyPoint licensing information in Secure Storage on the hard drive of the Base machine. Because of this, the operating sy...

Symptom LDVR has a horizontal split screen with video blanking in the middle of the screen. Resolution LDVR had an incorrect format entered in the firmware load. There are two formats to chose for the display type: NTSC or PAL. If a camer...

Symptom Importing cameras multiple times from the same NetDVMS might result in a Connection Error message when selecting the Display Video checkbox on the Camera tab in System Administration for cameras on the associated NetDVMS. Reso...

Symptom The upgrade from LDVR firmware 7.20 to 7.21 leaves old DLLs behind in the C:\Program Files\Common Files\Lenel folder on the LDVR, causing possible crashes of the LDVR services, and other possible issues. Resolution Follow the i...