LDVR / GoVision / SkyPoint

Symptom Remote monitor and Alarm Monitoring terminate unexpectedly. Resolution A resource leak will occur when viewing recorded video playback from a SkyPoint recorder in Alarm Monitoring and Remote Monitor. The leak occurs during playb...

Symptom Occasionally video is lost (which triggers reconnection) or freezes in SkyPoint client. In wireshark logs, look up the smb and smb2 communication (smb || smb2) to see this error: STATUS_OBJECT_NAME_NOT_FOUND Resolution Since th...

Symptom Event is activated but not through to the Base/Clients. - Private Queue not functioning - Delete and Recreate - Log off/on client check for function Check Event Viewer to see if Client is subscribing (under Message Queing open individu...

Symptom When trying to log in to SkyPoint using the SkyPoint Admin Client, the following error is shown: No server detected at specified IP/host.   Resolution This issue is most commonly found when both an RC-C/NetDVMS recorder and a ...

Symptom When viewing multiple video screens in Alarm Monitoring (for example, launching an entire recorder at once in matrix mode, and then selecting Options > Send Video to ) and attempting to push all of video screens to a single SkyPoint Cl...

Symptom In the SkyPoint Admin client, the Events window displays duplicate Event Proxy entries. Resolution This duplication is a result of the Event Proxy GUID on the server changing, creating a new Event Proxy entry in the SkyPoint Base ...

Question When exporting an AVI file format from SkyPoint, what CODEC pack should be used?  Answer There is no correct codec pack to use. Any CODEC is acceptable. However, OnSSI uses the DIVX CODEC for most of their testing, and therefore...

How to determine the installed version of driver pack for SkyPoint recorders         Procedure Steps   1. On the recorder, go to the root installation folder: For DVMS: C:\Program Files\Onssi\NetDVMS   For RC-E: C:\Program Files ...

Symptom Customer is unable to view the video channel from the goVision recorder when using video verification. Resolution Customer must use the default login credentials for goVision.   Default login: admin Default password: 123...

How to collect logs from a NetDVMS DVR  Procedure Steps The logs for this recorder are found in the following location: c:\Program Files\OnSSI\NetDVMS .   When providing logs, find the files below and copy them to a new folder. Name the...