Symptom
You may encounter the following error during the OnGuard installation:
"Error 2738. Could not access VBScript run time for custom action."
1) Ensure you are logged into Windows as a local administrator.
2) Click the Windows Start button, then select Run. Type cmd and click [OK].
3) If you are using a 32-bit version of Windows, type the following command at the command prompt and click enter:
cd %windir%\system32
If you are using a 64-bit version of Windows, type the following command at the command prompt and click enter:
cd %windir%\SysWOW64
4) Type the following command at the command prompt and click enter:
regsvr32 vbscript.dll
5) Retry the OnGuard installation. You should no longer receive the error.
"Error 2738. Could not access VBScript run time for custom action."
Resolution
To resolve the issue you must register the VBScript run time. To do this:1) Ensure you are logged into Windows as a local administrator.
2) Click the Windows Start button, then select Run. Type cmd and click [OK].
3) If you are using a 32-bit version of Windows, type the following command at the command prompt and click enter:
cd %windir%\system32
If you are using a 64-bit version of Windows, type the following command at the command prompt and click enter:
cd %windir%\SysWOW64
4) Type the following command at the command prompt and click enter:
regsvr32 vbscript.dll
5) Retry the OnGuard installation. You should no longer receive the error.
Applies To
OnGuard (All versions)
Microsoft Windows (All versions)
