Install / Upgrade

Symptom After upgrading using Microsoft SQL Server, the following error appears:   "Error reading System Options"   The following error appears if you click OK on the first error:   "Error reading segment..." Resolutio...

Symptom During the installation of OnGuard, the following error message appears:   OnGuard 2012 Installer Information Error 1310. Error writing to file: Verify that you have access to that directory. Resolution This error is caused ...

Problem Overview License Administration does not use C:\Windows\acs.ini when using Citrix XenApp Detailed Description By default, License Administration loads configuration data from C:\Windows\acs.ini , and Configuration Editor saves ...

Which locations need to be updated if my OnGuard server name changes? Procedure Steps ** The following is for OnGuard Enterprise and SQL applications. ** In SQL, perform a query to find the server name, and then replace the current server na...

Symptom When opening Alarm Monitoring, or when downloading the database, the following error might occur in the Alarm Monitoring Event window:   Driver Error in Panel Download   Additionally, the following errors might be seen in LenelError.l...

Symptom The Configuration Editor is blank. Resolution Locate the application.config file and check the file name. Change the file name so that it is just applicaiton.config . Make sure the file does not have any type of date i...

Symptom When launching the Device Discovery Console, the following error is shown: Could not load file or assembly ‘Microsoft.Practices.EnterpriseLibrary.Logging, Version=3.1.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a’ or one of its...

Question Can the language that OnGuard uses change based on User login? Answer No. If you install multiple Language Packs on the same workstation, that will install many of the resource DLLs needed to change various OnGuard dialogs and ...

Symptom When you open Configuration Editor, the window is empty. All that is available is File on the menu bar. Resolution This happens when you do not have permissions to access the application.config file. The application .co...

Question How do I find what hot fix or Update version is installed in OnGuard?   Answer In OnGuard 6.3.249 and later, the hot fix or Update version can be determined by going to Help > About in any OnGuard application. App...