Install / Upgrade

Symptom .NET Framework 4.0 fails to install, with error code 8000222.   Resolution Open a command prompt as an administrator (right-click option). In the first line, type net stop WuAuServ , which will stop the Windows Update ser...

Symptom All Windows applications show except for System Administration and Alarm Monitoring.   Resolution This behavior often occurs if antivirus software is installed and no exceptions are made. This is how you can test it:  ...

Symptom When the ACCESSCONTROL database is attached to a named instance, the following error might occur when configuring the ODBC on a client system:   Microsoft SQL Server Native Client 10.0 : A network-related or instance-specific error has...

Problem Overview If a customer purchases a full version of Crystal Reports and wants to install it on the computer that runs OnGuard, will there be any issues?   Detailed Description The full version of Crystal Reports must be compa...

How to install an OnGuard hot fix and upgrade OnGuard on an NEC ExpressCluster system Procedure Steps Installing OnGuard hot fixs on an NEC ExpressCluster system It is assumed that the failover group is located on the Primary server and bot...

How to install an OnGuard hot fix and upgrade OnGuard on an NEC ExpressCluster system Procedure Steps Installing OnGuard hot fixs on an NEC ExpressCluster system It is assumed that the failover group is located on the Primary server and bot...

How To Pre-load the Client Upgrade Files         Procedure Steps When using the Automated Client Upgrade process, the files can be pre-loaded on the clients in order to speed up the upgrade process. This can be done even before the ser...

Symptom After reinstalling a Lenel NVR, the cameras do not come online and a "Driver Error in Panel Download" alarm occurs when downloading the recorder. Resolution This is a common occurrence whenever reinstalling a Lenel NVR, particular...

Question Which folders should I exclude from Anti-Virus Scanning on my Recorder? Answer The folders you want to make exceptions for in the Anti-Virus software on a recorder: All Storage Drives configured in the LNVR Admin Tool Addi...

How to run the LNLDIAG utility and upload to FTP for use by Technical Support. Procedure Steps The LNLDIAG utility collects the Lenel OnGuard logs and setup files, adds the files to a .ZIP archive, and saves the .ZIP file to a designated locat...