Install / Upgrade

Symptom   The LS Certificate Store was not created during OnGuard installation. Resolution   To verify if the LS Certificate Store is present: Press the Windows key + R to open the Run prompt. Alternatively, click Start > Run ...

Symptom     When running reports after upgrading OnGuard, you might see the following error:       Could not load file or assembly 'CrystalDecisions.CrystalReports.Engine, Version =13.0.2000.0 Culture=neutral, PublicToken=xxxxxxx or one of...

How to verify if .NET Framework 3.5 SP1 is installed   Procedure Steps Click [Start] in the bottom-left corner of the display.  Highlight Administrative Tools and select Server Manager .  In the Server Manager interface, click [Feature...

Symptom Error: "Could not locate class-to-execute: Upgrade_6_0_EnterpriseAllocation. Execution Failed." Displays when running database setup during an upgrade from 6.0 to 7.0.   Resolution Run the following query against th...

Symptom Login failed for user ''. Reason: Token-based server access validation failed with an infrastructure error. Check for previous errors. [CLIENT: x.x.x.x] Resolution   The failed login attempts came from a video process for the A...

How to configure ODBC DSNs in 32-bit and 64-bit versions of Microsoft Windows Procedure Steps If you experience problems connecting to the OnGuard database, check the ODBC connection to be sure it is configured correctly.   For a system runni...

Symptom When clicking on a card within the Lenel Console ( https://ServerName:8080 ), the user gets a 403 bad gateway error, with a body saying nginx . The error in the log files will read: “directory index of " " is forbidden, client: 1...

Symptom When launching the Device Discovery Console, the following error appears: Could not load file or assembly ‘Microsoft.Practices.EnterpriseLibrary.Logging, Version=3.1.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a’ or one of it...

Symptom .NET Framework 4.0 fails to install, with error code 8000222.   Resolution Open a command prompt as an administrator (right-click option). In the first line, type net stop WuAuServ , which will stop the Windows Update ser...

Symptom After installing OnGuard 6.4.500 Hot Fix 3, an error message may appear stating that the versions do not match when you attempt to log into any of the OnGuard applications. Resolution IMPORTANT! This resolution requires you to m...