Missing Modules in Lenel Console

Symptom

When clicking on a card within the Lenel Console (https://ServerName:8080), the user gets a 403 bad gateway error, with a body saying nginx.

The error in the log files will read: “directory index of "<program path>" is forbidden, client: 127.0.0.1, server: , request: "GET /users/HTTP/1.1", host: "localhost:8080", referrer: https://localhost:8080/””

This can occur if the configuration files become corrupt or a module folder is removed from C:\ProgramData\Lnl\Console\modules, or if the configuration file in C:\ProgramData\Lnl\nginx\conf\modules is misconfigured.

Resolution

1. The configuration file is misconfigured.
  1. Navigate to C:\ProgramData\Lnl\nginx\conf\modules
  2. Open the respective CONF file (Users module does not load = open users.CONF) in a text editor.
  3. Ensure the ‘alias’ section of the file is pointing to the file path of the module. Default is C:\Program Files (x86)\OnGuard\<name of program>.
2. The module is missing files.
  1. Open https://file.ac/bRiw70xh2Cs/ and look for missing modules in this location.
If the desired module cannot be located, perform the following:
1. Install OnGuard on another machine.
2. Navigate to the Module directory.
3. Locate and copy the desired folder.
4. Paste the module folder into the Modules directory.
5. Restart the LS Module Manager service.
6. Clear your browser's cache or open a browser in private browsing mode.
7. Navigate to the Lenel Console and verify the card has been added to the list.
TSG Specific information: The link in Resolution 2.1 is blocked on the Carrier network. However, the specific files needed for the module to run that are located in C:\Program Files (x86)\OnGuard\ can be copied and pasted to the VAR’s machine.

Applies To

OnGuard 8.0 or higher

Additional Information

None

Symptom

Resolution

Applies To

Additional Information

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