Thick Client Applications

Symptom The following error may be encountered while using OnGuard applications: "SMux Provider: Physical connection is not usable [xFFFFFFFF]. Unable to open a logical session." Resolution This error message indicates the connection to the...

Symptom The times listed on a muster report in Alarm Monitoring are off by one hour. Resolution To resolve this issue, verify that you have the latest cumulative time zone update for Microsoft Windows. This update should be deployed to all c...

Symptom System Administration allows a maximum number of 128 intrusion points to be specified in an intrusion mask group. However, if more than 64 intrusion points are specified in an intrusion mask group then when the database is downloaded to ...

Question How do I set up OnGuard to allow U.S. Government smart cards to be used at (appropriate) readers? Answer 1) Determine if the reader(s) are 75-bit output or 200-bit output. - 75-bit output : All U.S. Government smart cards con...

Symptom If the data type of a field on the Cardholder screen is customized with FormsDesigner to be numeric instead of text and an 11-digit value is entered into that field on the Cardholder screen in System Administration, the value is changed ...

How to change an incorrect date format Procedure Steps The date format for the OnGuard applications must be changed via Windows. The procedure is as follows: 1) In Control Panel, open Regional and Language Options. The Regional and Language...

How to remove the machine name "FAILOVER" on a system that is no longer clustered Procedure Steps If a server was once part of an NEC Cluster, the LS Communication Server may still be referenced as FAILOVER. You can check this by launching t...

How to configure a 200-bit PIV card format Procedure Steps First, set the maximum badge number length to 14 by doing the following: 1) Start System Administration. 2) From the Administration menu, select System Options . 3) Click t...

Symptom HTTP 500 Internal Server Error when logging into browser-based applications Resolution An HTTP 500 error may be caused by an incorrect configuration of the ASP.net version.   ASP.net version should be set to 4.0 or higher, the exa...

Question Which graphics formats are supported for MapDesigner backgrounds? Answer The OnGuard system supports the following image formats: - Adobe Photoshop PSD - AutoCAD DXF - CALS Raster CAL - Encapsulated Post Script EPS - Fax/Delrina W...