Thick Client Applications

Symptom When running any report in System Administration, you may encounter one of the following error messages: "Error setting up report: Failed to load database information." "Error creating the report engine: Invalid class string." Resolut...

Symptom You might see the following error after launching Form Translator and logging in with the OnGuard SA account: The utility failed to properly launch the Application Server, please check the information passed to the utility. The ...

Problem Overview Visitor Management: When Deleting a Large Group Event, the System May Experience a Slight Wait Time (DE1480) Detailed Description When a large group event is deleted, notification e-mails are sent for the participants. This ...

Symptom You may encounter the following error message while running the OnGuard application: Exception occurred while updating the software event generation system. Unexpected application error! Internal Error Code [6089800007].: An...

Symptom After launching the Universal Time Conversion utility you may encounter the following error message: "Without successfully authenticating the conversion utility will not be run." You may also see the following entry in the LnlLogError.l...

Symptom When importing an AutoCAD (DXF) file for use as a background in MapDesigner, portions of the image are missing or incomplete. Resolution To work around the issue, follow one of the steps below. 1) Flatten the image to a single layer...

Problem Overview FormsDesigner Field Style Border and Inside Edge not Functioning Properly Detailed Description In order to support recently introduced changes to the user interface, the ability to turn off a sunken edge border for a control...

Symptom After creating and saving a new map in MapDesigner, it does not appear in the Map and System Configuration Objects list in MapDesigner. Resolution The Map and System Configuration Objects list does not automatically refresh after a n...

Symptom The LS Application Server service fails to start, either on boot or on demand. In the Windows Event Viewer, Application log, you may find the following entry corresponding to the date and time the service failed to start: The LS Appli...

Question How do I make the background of my badge transparent using chromakey? Answer follow these steps: Start BadgeDesigner and open the badge layout. Right-click the object on the badge requiring a transparent background and select Pr...