OnGuard 6.3 and older

Symptom Universal IO Module Firmware  Resolution In the latest OnGuard release 6.4.500 HF2, the firmware file name for the universal IO boards has been changed to "UTC_IO.bin". In previous versions of OnGuard a firmware download would lo...

How to Install a ScanShell 1000A Procedure Steps The current Supplemental Disc, Rev 11, does not have the correct device drivers for the ScanShell 1000-A and the scanner does not come with any drivers. To obtain the drivers:   1) Go...

How to Configure SSL in IIS 6  Procedure Steps Not sure which version of IIS you have?  IIS 6 is included on Windows Server 2003 and Windows XP Professional x64 Edition. Summary HTTP traffic sent between web servers and clients is sen...

Symptom When launching video in VideoViewer or Alarm Monitoring, the client workstation loses connection to the network for no reason after launching one or more live video windows. Closing these windows restores the network connectivity until ...

Symptom When applying a Hot Fix on an OnGuard 6.4.500 client system, you are prompted with a Hot Fix Requires Database Changes dialog. The dialog indicates that once the Hot Fix installation has completed successfully, you must either reboot ...

Symptom You try logging in to the Visitor Management Host application and it says that it is logging you in using Single Sign On (SSO), but then hangs. You try logging in without SSO by appending "?useAutomaticSSO=false" to the URL (for examp...

Symptom Invoking either Database Setup or Form Translator yields an error containing the phrase Cannot login to database specified . Resolution The workaround is to right-click Database Setup (or Form Translator) and select Run as ad...

Symptom After entering a Visit ID into the Kiosk Visit ID field, the sign-in screen takes several minutes to load. Resolution The cause of this problem is a drop down (List Builder) item, or several drop down items with thousands of e...

Question The LS Config Download Service is running. Why aren't visitor badges granted or denied access when I sign visitors in or out? Answer Even though the LS Config Download Service is running, other services that depend on the LS Conf...

Symptom Knowledge Base article 1603 describes an issue where downloading firmware revision 3.091 or earlier to a recent-production LNL-500, LNL-1000, or LNL-2000 access panel might prevent future firmware updates to that panel. Specific se...