OnGuard 6.3 and older

Symptom After running Add-On for Commend GE300/GE800 intercom, there are no new GE300/GE800 intercom types installed. Only GE200 intercom type is available for GE intercom.   Resolution Customer has GE200/GE700 intercom already inst...

Symptom When installing Crystal Reports 11.5, you receive an error similar to Error 1327. Invalid Drive: Drive .    This error might occur if a registry key contains an incorrect value in a Data field. Resolution Select Star...

Question Does a full download need to be executed in an Enterprise system after an upgrade?  Answer • Upgrades from pre-6.0 to 6.0 or later require a full download after the upgrade (due to the list builder re-ID changes in 6.0). • Upgrad...

Symptom In The Web Video Viewer, attempts to open cameras give the error "lnl.og combo box is not an element" even after the Web Application Config Utility has been run.   Resolution 1. Open preferences.js 2. Find the entry: "va...

Symptom When making any changes on any web application, the changes takes a long time to be downloaded to the panel. For example, when using Front Desk and assigning a badge number to a visitor, it takes approximately 60 seconds to give acces...

Symptom The user opens any report to preview in Alarm Monitoring or System Administration. All reports open with information. The crashed occurs when the system user tries to close the Report Preview windows. It crashes both Alarm Monitoring an...

Symptom On clients running Internet Explorer 7.0, launching recorded video opens a black screen within Web Video Viewer. Live video is viewable. Both live and recorded video are viewable through Alarm Monitoring. Resolution Upgrade cl...

Question What do all of the Reader count fields mean in my license? Answer Maximum Number of Readers for System Type (New to 6.3). If this license bit is missing or -1, the system will treat the maximum number of readers in the system as...

Symptom If IIS is installed but all the appropriate roles are not, you may receive the following symbols when browsing to one of the OnGuard browser-based applications: '); '); Resolution Make sure all required roles are installed. ...

Symptom DST change on November 7, 2010 causes ILS locks to get stuck in a time loop between 1 am and 2 am. Resolution The following procedures need to be applied to each ILS site in order to minimize impact from the issues related to ...