LNVR

Question Is the Matrix Player supported?   Answer No. The Matrix Player is a tool on LNVR's and LDVR's for troubleshooting purposes only. The Matrix Player is not supported by OnGuard for daily use. Applies To LDVR (All versio...

Symptom When setting up a megapixel camera (for example, the ArecontVision AV5155 Megapixel IP Camera) and the user requests maximum resolution and no compression, the camera appears offline or disconnected in OnGuard. In addition, the log file...

Symptom When viewing video from OnGuard applications (Alarm Monitoring, VideoViewer, and so on) MPEG4 video takes several seconds to display, while MJPEG displays immediately. Resolution Reduce the Group of Video (GOV) setting on the camera ...

Question Why don't I receive an alarm from LNVR telling me that it cannot keep the configured number of days of video because I have configured it with a number that exceeds the Total Recorder Capacity displayed on the video recorder's Capacit...

Symptom One popular of troubleshooting LNVR issues is to look at the LNVR performance counters using Windows Performance Monitor . By default, these counters are missing from Performance Monitor when LNVR is installed on a computer running a...

Symptom There are two scenarios when OnGuard prevents the workstation for a video recorder or Intelligent Video Server (IVS) to be modified: When a failover or redundant recorder is set for at least one channel on that recorder. When at le...

Symptom When you bring an Avigilon recorder online, the memory usage of the communications server (the Lnlcomsrvr.exe process) goes up by 50 MB or more, and remains high. If you have a large number of recorders, this symptom can force access p...

Symptom A site is experiencing intermittent camera or recorder communication loss without a known explanation (for example, configuration problem, obvious network problem, and so on). Resolution Variables that can be modified are the link...

Symptom Alarm Monitoring shows my LNVR recorder with a red "X" and a software connection error. Resolution Ensure that the com service is running. Check the location of the com server, and make sure the name for the LNVR workstation ...

Product Name How is live video sent over the network? General Information The attached diagram shows port, protocol, and directionality in a visual format. Refer to the Advanced Installation Topics guide, "Ports Used by OnGuard" chapter...