LNVR

Basic steps to perform when bringing a Lenel NVR or Lenel HVR recorder online. Procedure Steps Pre-Install If this is part of a major version upgrade and not just a hot fix upgrade, it is recommended to do a clean uninstall. Refer to a...

How to disable iris control on Axis cameras. Procedure Steps Many customers want to disable iris control on Axis cameras. Currently no additional option is implemented in System Administration to switch between auto/manual iris, so we have t...

Symptom When attempting to perform a video search of recorded video in Alarm Monitoring or Video Viewer, the search fails and gives an "Unable to Connect to Analytics Server" error. Resolution The issue is that the LpsSearch service on t...

Best Practices for Configuring Lenel NVR/HVR Failover Procedure Steps You must : Add the Primary Lenel NVR into System Administration. Add cameras to the Primary Lenel NVR in System Administration. Add the Secondary Lenel NVR into Syste...

Symptom When launching video in Alarm Monitoring, instead of showing video, the error message local host error - web page not available is shown.   Resolution Right-click on camera and deselect Use browser based connection . App...

Symptom In Alarm Monitoring, user gets Communication Access Denied error.    Resolution Verify that the add-on is installed correctly on LNVR and OnGuard Server.   If the error continues, check the firmware version on the cameras.   If t...

Question Why does the playback window time line display 0.0 fps?   Answer When viewing recorded video playback in Alarm Monitoring, the frame rate indicated on the playback window time line displays as 0.0 fps if the video was rec...

Symptom Customer does not receive proper camera status from RC-C when Axis Encoder is disconnected, video cable is disconnected, and the Axis encoder is reconnected.  Resolution When using a NetDVMS or RC-C recorder with an Axis Encoder,...

Question Are Lenel Video Recorder hard drives "Hot Swappable"?  Answer No they are not "Hot Swappable", for you must power down the unit prior to removing or adding a hard drive.  If not, you could cause damage to the hard drive or the u...

Question Are dual lens cameras such as the Mobotix D12 camera supported by OnGuard?  Answer There are currently a small number of dual lens cameras that are supported in OnGuard. However, the dual lens feature itself is not currently s...