10/06/2022April Daniels
Question Does Lenel have any suggested methods of Time Synchronization? Answer It is critical that the time on the OnGuard server, OnGuard clients, and recorders be synchronized (by minute and second). If the servers are not already time...
10/06/2022April Daniels
Symptom Camera is online but does not record. This happens on Windows versions newer than 7.x and Server 2008, also in continuous mode. Live video may display and Wireshark of the camera displays smaller view size of LNVR ACK Windows. Resolut...
10/06/2022April Daniels
Symptom When video is opened in full screen mode (maximized) switching from live to recorded video full screen minimizes into small (normal) size video window. Additionally restore button remains instead of the maximize button. The same behavio...
10/06/2022April Daniels
Enabling audio on a Hybrid recorder Procedure Steps To enable the audio:
On the recorder, go to C:\Program Files\Common Files\Lenel\LnrHikvisionCapSrc.config . Note: On a 64-bit system, the path is C:\Program Files(x86)\Common Files...
10/06/2022April Daniels
Symptom Matrix Player is a diagnostic tool typically used by Technical Support or Engineering personnel to view LNVR video from a machine that does not have OnGuard installed (usually on a stand alone LNVR machine).
When LNVR security i...
10/06/2022April Daniels
In order to ensure that OnGuard and Lenel NVR properly communicate with Interlogix cameras, follow the steps below. Procedure Steps On the camera or encoder webpage, navigate to Configuration > Image . Change the profile to use the Basi...
10/06/2022April Daniels
Viewing the capabilities of IP cameras that were integrated through the OAAP program Procedure Steps The capabilities files for IP cameras that were integrated to the Lenel NVR and certified by Lenel can be found at the Lenel Web site. The c...
10/06/2022April Daniels
How to replace and/or add hard drives on a Lenel NVR Procedure Steps Notes: To identify which hard drive has failed, start at Step 1. If the hard drive is ready to be installed, start at Step 4. To simply add a hard drive, start at S...
10/06/2022April Daniels
Symptom MPEG4 cameras using interlaced video display black video in LNVR 7.1. Resolution The MPEG4 decoder that is being used in LNVR 7.1 (UTCMPEG4DMO.dll) does not support interlaced video. If this condition exists and the camera web pag...
10/06/2022April Daniels
Recording on motion events in OnGuard with Lenel NVR Procedure Steps Setting up cameras connected to Lenel NVRs to record on motion in order to preserve space on the storage drives or to receive alarms at the monitoring stations is fairly simp...