License / Dongle

Symptom When attempting to activate a software-based license (FLEXnet) in License Administration you may find that nothing happens when the Activate link is clicked. Resolution One possible resolution is:. 1) In Internet Explorer, navigate ...

Question What TCP ports need to be open to activate a software-based license (FLEXnet) online? Answer TCP port 8888 must be open to the Internet on the computer where the software-based license is being activated. If this TCP port is not op...

Question After using a licensed feature in OnGuard, when does that feature become available for other users? Answer For an OnGuard user without administrative rights, a feature becomes available to another user once the application containin...

Symptom The License Server encounters a timeout error. Resolution The LS License Server may lose its heartbeat connection due to network timeouts.  This c an be fixed by increasing the timeout for the License Server. To do this, c...

Question What preliminary information should be obtained before contacting Technical Support? Answer 1) An existing ticket ID. Is this an ongoing issue? If it is, and a ticket is already open, please have the ticket ID available.  2...

Symptom One or more of the fingerprints (such as a hardware key) required for the use of the following feature was not found (for Virtual Machine). Resolution 1) Ensure the Sentinel Driver has been installed on the virtual machine, not on...

Product Name OnGuard software licensing General Information OnGuard version 6.1.222 now utilizes a software license, which works without the need for a hardware dongle. When using a software license you are able to use License Administratio...

Symptom "You are not licensed to access this feature or have exceeded the number allowed by the license." This error message will be displayed when attempting to add a reader immediately after an upgrade of an OnGuard Enterprise syste...

How to determine the maximum number of simultaneous OnGuard users or the current number of users connected to the system Procedure Steps To determine the number of users who can access OnGuard applications simultaneously or the current numb...

How to resolve the "Hardware key not found" error in License Administration Procedure Steps The following provides instructions to resolve a dongle that is not recognized by OnGuard. This issue may be indicated if you receive th...