FCWnx

Symptom Readers on a M2000 are offline and flash red 3 times and beep Resolution 1. On the M2000, check SW5. Make sure that DIP Switch 1 is ON and all other switches are OFF. 2. Cycle power after the DIP switches are ch...

Problem Overview The error message: “The client was unable to access the LicenseHandler and to verify that the services are running on the server HR8007005” The client sends this RPC error despite the License Utility running succ...

Question How do I upgrade from FCWnx 7.0 to FCWnx 7.7? Answer If upgrading from FCWnx 7.0 to any later version of FCWnx, ensure that Service Pack 3 has been applied to the system, and that the SP3 batch file has been run against the data...

Question How do I upgrade from FCWnx 7.5.1 to FCWnx 7.7? Answer You must install  Patch 3 for FCWnx 7.7 to the source database  to fix an issue with the VersionTable  before running the database conversion. IMPORTANT: When upgradi...

Question What size files are supported and/or recommended for import or use with FCWnx 7.6 and later versions? Answer The FCWnx 7.7 documentation does not include recommended sizes for cardholder photos. The following [large] file dime...

Symptom The client is unable to receive the status of controllers in Controller Monitor and the Diagnostic Viewer displays the following error: "Failed Attempt To Create Remote Instance Of System Manager with HResult = 0" Resolution Th...

Symptom Photos print landscape, not portrait. Resolution Open the Credential Designer. Select Edit Credential Design . Select View > Image Type . Select the Aspect Ratio tab and select Reset to Defaults . Applies To FCWnx ...

Symptom When generating a badge history report, an error occurs in file C:\Program Files\GE\FCWnx\RPT\badgehist.rpt . This error is not an Access Denied error. Resolution Set the default printer to Document Writer or another dummy printe...

Symptom Modules that are added to controllers display with ????-2-8rp  instead of 0001-2-8rp . Resolution Apply 7.7 SP2 or later. Applies To FCWnx Additional Information   ...

Resetting The Application Password Procedure Steps Open the Database Maintenance Utility. Click on Database . After the password has been reset, open SQL, expand the Security folder, and expand the Logins folder. Right-click on Appl...